Guest Experience Shift Lead

Are you the kind of person who can light up a room, lead a team, and turn everyday moments into unforgettable experiences? If you thrive in a fast-paced, fun environment and love working with families and kids, this could be your perfect next step.

Every day is a little different, but you’ll typically:

• Lead and support frontline team members during your shift
• Help keep guest flow smooth and energy high
• Step in to solve problems quickly and calmly
• Support attractions and daily operations
• Make sure guests have a safe, fun, and seamless experience
• Be the go-to person when the team needs direction

• Enjoy leading or supporting a team in a busy environment
• Like being active and working directly with people
• Stay calm when things get fast-paced
• Naturally step up when others need help
• Want to grow into leadership in attractions, hospitality, or retail

Previous leadership or shift experience is helpful — but not required if you bring the right attitude and people skills.

• Strong communication and teamwork skills
• A positive, guest-first mindset
• Ability to stay organized during busy periods
• Reliability and willingness to lead by example
• Flexibility to work evenings, weekends, and holidays