Service Delivery Associate

As a Service Delivery Associate at One Source, you'll be responsible for assisting in the order fulfillment cycle, ensuring that our customers receive their technology solutions with efficiency and accuracy. From entering orders into our system to supporting coordination with vendors and internal teams, you'll play a crucial role in keeping our operations running smoothly. Your attention to detail and commitment to learning will be key as you contribute to our fast-paced, innovative environment. 

• →Develop an advanced understanding of external carrier order systems and processes including preparation of technical documentation required for order submission 

• →Participate in process reviews and suggest improvements to enhance efficiency and customer experience. 

• →Foster a positive and collaborative team environment. 

• →Accurately process and manage customer service orders from initiation to completion, ensuring all details align with customer requirements. 

• →Serve as the primary point of contact for clients, providing updates and resolving any issues that arise during the service delivery process. 

• →Collaborate with internal teams (e.g., sales, technical support, procurement) to ensure efficient and timely order fulfillment, meeting service level agreements (SLAs). 

• →Monitor and manage inventory levels, coordinating with the procurement team to ensure the availability of necessary equipment and software for service delivery. 

• →Maintain detailed and accurate records of all orders, including order forms, invoices, delivery schedules, and client communications. 

• →Identify and resolve issues such as delays, incorrect shipments, or discrepancies in order details, ensuring smooth order processing. 

• Graduation from High School or High School equivalent 
• Proven experience in Service Delivery or Customer Support, preferably in a technology or MSP environment
• Ability to operate in a fast-paced environment with a calm demeanor, maintaining a learner’s spirit and a win-win attitude 
• Proven aptitude for continuous learning 
• Excellent problem-solving and decision-making abilities
• Outstanding communication and interpersonal skills 
• Knowledge in using CRM software and tools