Member Services Representative

✓ Healthcare impact: Your assistance directly affects members' access to health and wellness resources

✓ Technical expertise: Navigate multiple databases and systems to provide comprehensive member support

✓ Professional development: Learn comprehensive product knowledge while building expertise in health and wellness navigation

✓ Flexible environment: Work from home capability with scheduling flexibility to meet business needs

• High school diploma or equivalent required
• Some University or Post-secondary Education preferred
• At least one year customer service experience in call center environment
• Excellent written and verbal communication skills

• Strong personal computer usage and Internet proficiency skills
• Ability to type 30 wpm minimum with accuracy
• Familiarity with cloud-based contact center software desirable
• Ability to learn and navigate new software quickly

• Flexible with scheduling as business needs dictate
• Strong work ethic and self-starter abilities with effective priority management
• Strong customer service, analytical, and decision-making skills
• Ability to organize and follow up on multiple tasks with accuracy and timeliness

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.