Assistant Director of Flight Training and Standards

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

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  Responsible for design and delivery of Inflight Services initial, recurrent and management training programs.

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  Oversee the design and implementation of Flight Attendant policies and procedures related to safety, service, and regulatory compliance.

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  Develop comprehensive business plan for the organization and specifically the two primary programs Flight Attendant New Hire and Recurrent that detail the road map for each program.

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  Partner with other departments to ensure policies, procedures and training are in alignment with regulatory and company policies.

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  Coach and provide leadership direction, motivation, and supervision of Inflight Training, Instructional Design, and Inflight Standards teams.

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  Coordinate with Employee Relations, Labor Relations, and other departments to interpret and apply corporate policies and procedures and the Association of Flight Attendants (AFA) collective bargaining agreement.

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  Foster diversity, inclusion, belonging and engagement to support the Company’s core values and culture.

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  Create honest and trusting relationships with Flight Attendants, AFA leaders and other department and regulatory leaders.

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  Deliver a superior Inflight experience that meets or exceeds internal customer expectations.

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  Meet all operational goals associated with the Inflight Services department.

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  Execute daily, weekly, and monthly operational plans.

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  Handle management of front-line department personnel including working with Talent Management and Employee Relations in the areas of recruitment, retention, termination, training, performance management, and corrective counseling.

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  Represent Inflight Services in cross-departmental meetings and take ownership of operational functions/projects.

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  Participate, when necessary, in fact-finding, investigation, and grievance meetings/process.

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  Develop both strategic and tactical plans that create a safety-conscious environment.

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  Lead and participate in special projects, as assigned.

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  Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

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  Performs other duties as assigned.

The Assistant Director of Inflight Training and Standards is responsible for supervising, directing, and coordinating job performance and activities of the Inflight Training, Inflight Instructional Design, and Inflight Standards teams. The Assistant Director oversees these teams to ensure the workforce feels engaged, motivated, productive, and supported, while maintaining compliance with Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations and Company policies and procedures. This role is also responsible for creating and maintaining relationships with FAA, TSA, and Association of Flight Attendants (AFA) leaders.

Required

• At Least Five (5) years of leadership experience and success in leading diverse teams.
• Expertise in Inflight policies and procedures, attendance control, Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) Regulations.
• Previous experience working with Collective Bargaining Agreement and Labor Relations.
• At least three (3) years of classroom instruction or training experience.
• Exceptional integrity with impeccable ethics in safety and compliance.
• Excellent oral and written communication skills with proven success driving measurable results to enhance both customer and employee satisfaction.
• Track record of working in a productive, safe, and collaborative manner.
• Bachelor’s degree or equivalent work experience.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.  

Delegation: In absence, responsibilities delegated to Vice President of Inflight Operations and Training.

Authorities: None

Supervisory Responsibility: This is a supervisory position.

Work Environment: This job operates inside a climate controlled building. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.