Service Manager - Reed Crescent

In this pivotal leadership role, you’ll manage a residential service supporting clients with disabilities, in enhancing the quality of life and, where applicable, their families. Reed Crescent, Wonthaggi is a high-complex service requiring advanced skills in managing complex behavioural support needs. You must demonstrate substantial experience working in similar environments within the NFP sector.

Your Key responsibilities will include (but not limited to):

• Leadership: Lead and motivate a team of Disability Support Workers, fostering engagement and addressing any long-standing issues.
• Performance Management: Ensure the overall performance of the service aligns with annual work plans and meets established targets.
• Person-Directed Support: Promote person-directed support and community participation that exceeds minimum disability standards, all within available resources.
• Operational Excellence: Manage the day-to-day operations of supported accommodation services, surpassing identified Key Performance Indicators (KPIs).
• Support Excellence: Provide high-quality support to customers and their families, offering management support to care staff and hand-on involvement on the floor for minimum 2 hours/day.

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About You

To be successful in this role you'll share Yooralla's Values and have:

• Management Experience: Demonstrated management experience, preferably within a community services environment.
• Leadership Skills: Experienced leader or a support worker ready to step up as a leader
• Sector Knowledge: Understanding of legislation and standards relevant to the disability sector.
• Person-Centered Approach: Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities and behaviors of concern, promoting positive outcomes.
• Communication Skills: Excellent interpersonal and communication skills, both written and verbal.
• Resource Management: Demonstrated ability to manage financial and staff resources within a complex environment.
• Initiative and Organization: Excellent initiative, self-directed work practices, and highly developed organizational skills.
• A relevant qualification and/or significant experience in the human services area

Vacancy contact

To find out more about this role or working with Yooralla, please contact Gaurav Gulati, Group Manager, Home & Living - Outer South & Gippsland Region at g.gulati@yooralla.com.au.