Customer Service Representative / Dispatcher

The Customer Service Representative (CSR) serves as a critical point of contact between customers, dispatch, and operations. This role is responsible for order entry, scheduling coordination, and ensuring accurate, timely communication to support the delivery of ready-mix concrete. The CSR plays a key role in delivering a high level of service in a fast-paced, time-sensitive environment.

• →Receive and process incoming customer orders via phone, email, and electronic systems
• →Accurately enter orders into dispatch systems, ensuring correct mix, quantity, delivery time, and jobsite details
• →Coordinate closely with dispatch to align order timing, truck availability, and plant capacity
• →Communicate order confirmations, changes, delays, and issues proactively to customers
• →Monitor order status throughout the day and provide real-time updates as needed
• →Handle customer inquiries, concerns, and complaints with professionalism and urgency
• →Maintain detailed and accurate customer and job records
• →Assist with credit/COD order processing, including communication of payment requirements
• →Support sales and operations teams with customer-related follow-up and documentation
• →Ensure compliance with company policies, safety standards, and service expectations

• High school diploma or equivalent required; associate degree or related experience preferred
• 2+ years of customer service, inside sales, dispatch support, or related experience preferred
• Experience in construction materials, trucking, logistics, ready mix, aggregate, or related industries is strongly preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a high-volume, fast-paced environment
• Detail-oriented with strong data entry accuracy
• Proficiency in Microsoft Office and dispatch/order management systems
• Ability to work extended hours, and occasional weekends as needed
• Ability to work at 8 a.m. - 4:30p.m. but has flexibility for outside and overtime hours as needed
• Ability to work at least 2 or 3 Saturdays per month
• The successful candidate will have at least a High School education or equivalent, although a college education is preferred.
• This person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus)
• Be well-organized.
• Have strong customer service skills.
• Dispatching experience is a plus.
• Experience in the concrete/construction industry is also a plus.
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and ability to remain calm under pressure
• Proficiency in Microsoft Office and order entry/customer management systems
• Ability to work collaboratively with operations, dispatch, drivers, and sales teams
• Basic understanding of sales processes, customer account management, and service follow-up preferred

No smoking is permitted on or within company property, including inside trucks, buildings, or anywhere on the premises.

 In a typical work setting, people in this job:

• Lift 20 pounds regularly on occasion.
• Use one or two hands to grasp, move, or assemble objects
• Stand for long periods of time.
• Kneel, stoop, crouch, bend, stretch, twist or crawl.
• Hear sounds and recognize the difference between them.
• See details of objects that are less than a few feet away.
• See differences between colors, shades, and brightness.

Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.