Account Servicing Specialist - FPD/Recourse

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OtherLoan Servicing Specialist

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Quick Summary

Key Responsibilities

Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.

Requirements Summary

3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry. Effective communication, negotiation, and problem-solving skills. Ability to read,

Technical Tools

OtherLoan Servicing Specialist

What We Offer

~1 min read

✓Medical, Dental, and Vision Insurance

✓Life Insurance

✓Flexible Spending Accounts (FSA)

✓Accident, Hospital, Indemnity Insurance

✓Short Term Disability (STD) and Long-Term Disability (LTD) Insurance

✓Employee Assistance Program (EAP)

✓401(k) Plan

✓Employee Stock Ownership Plan (ESOP)

✓Tuition Reimbursement

✓Paid Holidays

✓Paid Time Off (PTO)

✓Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)

✓Referral Bonus

✓Quarterly lunches

✓Daily fresh fruit

✓Office Starbucks Coffee/Latte/Espresso Machine

✓And a lot more!

About the Role

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The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months). In-Office position in Santa Ana, CA, Ontario, CA, and Fort Worth, TX.

Responsibilities

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→Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.
→Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system.
→Effectively negotiate with customers to obtain firm commitments for payment.

→Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
→Initiate and monitor repossession efforts to recover collateral.
→Maintain satisfactory work efforts on multiple queues based on specified requirements.
→Meet and/or exceed daily and monthly goals.
→Perform other duties as assigned.
→Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).

Requirements

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3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry.
Effective communication, negotiation, and problem-solving skills.
Ability to read, interpret and apply federal, state, and local collections regulations.
Ability to interact with others in a professional, tactful, and sensitive manner.
Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
Available to work a flexible work schedule and overtime as needed.
High School Diploma or GED.
Bilingual (English/Spanish) preferred.

Nice to Have

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Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble