Client Care Representative- Arlington, TN

• Join a well-established hospital with a collaborative seven-doctor team
• Work in an environment where compassion, professionalism, and teamwork matter
• Play an important role in creating an exceptional experience for clients and their pets
• Be part of a team that appreciates the unique contributions of every employee
• Grow your skills through ongoing learning and professional development
• Work alongside people who support one another and share a commitment to excellent veterinary care
• Build meaningful relationships with clients while helping their pets receive the care they need

• Warmly greet clients and patients and facilitate efficient check-in and check-out
• Maintain an organized reception flow and help minimize client wait times
• Schedule and confirm appointments by phone, email, text, and online portals
• Answer incoming calls using professional telephone etiquette and established hospital protocols
• Route medical questions, urgent concerns, and other inquiries to the appropriate veterinary team member
• Monitor and respond to client communications throughout the day
• Create, update, and maintain accurate client and patient records in the practice management system
• Address client questions and concerns with compassion and professionalism, escalating issues when additional assistance is needed
• Process financial transactions accurately and follow established hospital procedures
• Maintain appropriate documentation in accordance with hospital policies
• Keep the reception area and workspace clean, organized, welcoming, and professional
• Collaborate with the veterinary team to support excellent patient care and a positive client experience

• Strong communication and customer service skills
• Excellent teamwork, organization, and problem-solving abilities
• Ability to remain calm, professional, and attentive to detail in a fast-paced environment
• Confidence managing multiple priorities without losing sight of the client experience
• A friendly, compassionate, and professional approach to helping people and their pets
• Willingness to learn, grow, and participate in ongoing professional development
• Ability to follow hospital policies, procedures, and assigned responsibilities
• A positive, team-oriented attitude
• Commitment to continuous improvement and contributing to a supportive workplace

This position requires the ability to frequently sit, stand, walk, bend, reach, and use hands and fingers to operate computers, telephones, payment systems, and other office equipment. Team members must be comfortable using computers and telephones for extended periods and communicating professionally with clients and coworkers in person and through phone, text, email, and other electronic systems.

The role may also require occasionally lifting, carrying, pushing, or pulling up to 50 pounds and moving throughout the hospital to assist clients, support patient care, and complete assigned responsibilities.

As with many veterinary hospital roles, the work environment may include exposure to animals, animal waste, cleaning chemicals, disinfectants, medications, noise, odors, allergens, potential zoonotic diseases, animal bites and scratches, sharps, and other veterinary occupational hazards. Following established safety practices is essential.

At Arlington Pet Hospital & Resort, being a Client Care Representative is about much more than managing a front desk. You’re the connection between our clients and the veterinary team—and the way you communicate, organize, problem-solve, and welcome people can shape their entire experience with our hospital.

You’ll have the opportunity to work alongside a team that values collaboration while continuing to develop your own skills. Bring your personality, compassion, and commitment to helping others, and you’ll have the chance to make an impact every day.

If you’re friendly, organized, compassionate, and energized by helping people and their pets, we’d love to meet you. Bring your customer service skills and team-first attitude to a hospital where your contributions matter and your growth is encouraged.

Diversity, equity, inclusion, and belonging are core values at Arlington Pet Hospital & Resort and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.