Client Service Representative - Blue Hill, ME

We’re looking for a compassionate, organized, and motivated Client Service Representative (CSR) to join our growing team. This role is about much more than answering phones and scheduling appointments. Our CSRs are at the heart of the client experience, helping pet owners navigate everything from routine wellness visits to urgent and emotional situations with professionalism, empathy, and kindness.

We’re also looking for someone who is excited to learn. For the right candidate, this position offers opportunities to cross-train in veterinary support responsibilities and gain hands-on experience working alongside our medical team. If you’re interested in building a long-term career in veterinary medicine, this is a great place to grow.

• →Welcome clients and patients with warmth, compassion, and professionalism
• →Schedule appointments and help coordinate patient care
• →Answer phones, emails, texts, and client inquiries
• →Support clients during routine, urgent, and emotionally challenging situations
• →Maintain accurate and up-to-date client and patient records
• →Support patient check-in and checkout processes
• →Process payments and assist clients with billing questions
• →Communicate effectively with veterinarians, technicians, and fellow support team members
• →Help keep reception and other client-facing areas clean, organized, and welcoming
• →Stay organized while managing multiple priorities in a busy veterinary environment
• →Contribute to a positive, supportive, and team-focused hospital culture

• A supportive, collaborative veterinary team
• Full-time and part-time opportunities
• Opportunities to cross-train beyond the front desk
• Hands-on exposure to veterinary support and patient-care responsibilities
• Continuing education and professional development opportunities
• A workplace that encourages learning and career growth
• Employee pet-care discounts
• Paid time off for eligible employees
• The opportunity to make a meaningful difference for pets and the people who love them

Depending on your experience, aptitude, interests, and hospital needs, you may have the opportunity to cross-train in veterinary support areas such as:

• Animal handling and restraint
• Patient-care support
• Treatment and nursing assistance
• Surgical and procedural preparation
• Kennel and husbandry care
• Medical record support

These cross-training opportunities can help you build practical veterinary skills, learn directly from the medical team, and explore a long-term career path in veterinary medicine.

• A friendly, compassionate, and professional demeanor
• Excellent communication and customer service skills
• Ability to remain calm and helpful in busy or emotionally charged situations
• Strong attention to detail and organizational skills
• Comfort using computers, phones, and technology systems
• A dependable, adaptable, and team-oriented attitude
• Passion for helping animals and the people who love them
• Interest in learning new skills and growing within a veterinary hospital environment
• Customer service, reception, hospitality, healthcare, or animal-care experience is preferred
• Veterinary, medical office, or animal shelter experience is a plus, but not required

• Opportunities to move beyond traditional front-desk responsibilities and expand your skill set
• Hands-on learning alongside veterinary professionals
• Continuing education opportunities
• Cross-training and career development
• Employee pet-care discounts
• A team that values your ideas, growth, and contribution
• The chance to support clients during some of the most important moments in their pets’ lives
• A workplace where helping each other is part of how we provide exceptional patient care

At Maine Coast Veterinary Hospital and Deer Isle Veterinary Clinic, we’re committed to providing exceptional care for our patients while creating a supportive, collaborative workplace for our team. We believe in developing our people, encouraging growth, and creating an environment where everyone can contribute to improving the lives of pets and their families.

If you’re looking for a position where you can make a difference, learn new skills, and become part of a team that truly cares, we’d love to hear from you. Apply today with your resume and a brief introduction telling us why you’d be a great fit for our team!

Diversity, equity, inclusion, and belonging are core values at Maine Coast Veterinary Hospital, Deer Isle Veterinary Clinic, and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That’s why we’re committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.

[Call to action/closing line]

Diversity, equity, and inclusion are core values at [Practice Name] and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

• Role: [Pet Care Attendant]
• Status: [Full-time/Part-time]
• Salary: [Negotiable and based on experience / $X–$Y per hour]
• Schedule: [e.g., Monday through Friday; no nights, weekends, or holidays]