Client Service Representative - Mission Viejo, CA

• Role: Experienced Veterinary Receptionist
• Status: [Full-time/Part-time]
• Salary: [Negotiable and based on experience / $X–$Y per hour]
• Schedule: [e.g., Monday through Friday; no nights, weekends, or holidays]

• Full-time and part-time opportunities to fit different scheduling needs.
• Hands-on training and opportunities to learn on the job.
• A team-oriented environment where everyone works together.
• The chance to build meaningful relationships with pets and their families.
• A role where your compassion, organization, and communication skills make a difference.
• Opportunities to strengthen your veterinary knowledge and customer service experience.

• Answer incoming calls using a five-line telephone system.
• Schedule appointments and help manage the hospital’s daily calendar.
• Monitor and respond to client emails.
• Make outbound calls to follow up with pet owners.
• Contact other veterinary hospitals to request medical records for shared patients.
• Check patients and clients in and out efficiently.
• Present and explain charges for veterinary services.
• Process payments accurately and professionally.
• Answer client questions about hospital products and services.
• Educate clients about non-medical pet-care topics, including heartworm prevention, flea prevention, house-training, and local training resources.
• Manage electronic medical records, patient charts, and client correspondence.
• Maintain a clean, organized, and welcoming reception area.
• Help keep the interior and exterior of the hospital neat and presentable.
• Participate in shared opening and closing cleaning duties.
• Clean animal waste from the lobby and other hospital areas when needed.

• A high school diploma, GED, or equivalent.
• Excellent listening, communication, and customer service skills.
• Compassion for pets and the people who love them.
• The ability to respond to clients’ emotions with patience, empathy, and professionalism.
• Strong multitasking and organizational skills.
• The ability to manage several calls, records, and client needs at the same time.
• A dependable work ethic and willingness to learn on the job.
• A positive, fun, and friendly attitude.
• A collaborative, team-first mindset.
• The physical ability to lift at least 45 pounds.
• Willingness to work weekend hours and participate in shared cleaning responsibilities.

As a Customer Service Receptionist, you’ll be an important connection between our clients and medical team. From helping a worried pet owner schedule an appointment to making sure records are complete and payments are processed accurately, your work will help create a smoother, more compassionate experience for everyone.

You’ll also have opportunities to build your veterinary knowledge, develop valuable communication skills, and become part of a team that shares responsibility for keeping the hospital welcoming, organized, and ready to care for pets.

If you love helping animals, enjoy learning new things, and bring a strong work ethic and friendly attitude to your work, we’d love to meet you. Submit your resume through Indeed, and our team will contact qualified applicants to schedule an interview.

Diversity, equity, inclusion, and belonging are core values at Animal & Bird Clinic of Mission Viejo and Vetcor. We are committed to building and sustaining an inclusive and equitable workplace where every team member feels respected, supported, and empowered to be their authentic self. We believe our unique perspectives and experiences strengthen our team and help us provide exceptional care to our patients, clients, and one another.

[Call to action/closing line]

Diversity, equity, and inclusion are core values at [Practice Name] and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.