Client Service Representative - Oregon City, OR

Our Client Service Representatives are an essential part of the Pioneer Animal Hospital experience. You’re often the first voice clients hear and the first friendly face they see—and the way you communicate, organize, and problem-solve can make all the difference.

At Pioneer Animal Hospital, you can look forward to:

• A four-day workweek, Monday through Friday
• An established AAHA-accredited hospital
• A collaborative three-doctor veterinary team
• A supportive and upbeat workplace culture
• Highly skilled teammates who enjoy working together
• Leadership that values continued learning and professional development
• Opportunities to expand your veterinary knowledge
• A varied caseload that keeps the work interesting
• A team that values professionalism without taking itself too seriously
• The opportunity to build meaningful relationships with clients and their pets
• A workplace where your experience and contribution matter
• A healthy dose of quirky humor to keep the day interesting

As a Client Service Representative, you’ll help create a welcoming, organized, and professional experience for our clients while keeping communication flowing between pet owners and our medical team.

Your responsibilities will include:

• Greeting clients and patients with warmth and professionalism
• Answering phones and routing calls appropriately
• Responding to voicemails promptly
• Scheduling appointments and efficiently managing a multi-doctor calendar
• Checking patients in and out
• Maintaining accurate client and patient information
• Collecting payments and processing invoices
• Reviewing estimates with clients
• Clearly communicating hospital policies, pricing, and service information
• Coordinating with veterinary technicians and doctors to support smooth patient flow
• Helping clients navigate questions and concerns with empathy and professionalism
• Maintaining a clean, organized, and professional front desk and lobby
• Supporting an efficient daily hospital workflow
• Contributing to a positive experience for clients, patients, and teammates

This position is designed for an experienced veterinary Client Service Representative who understands the pace and workflow of a busy veterinary hospital.

Our ideal candidate brings:

• A minimum of two years of recent experience as a veterinary Client Service Representative
• Experience with IDEXX Cornerstone practice management software is required
• Familiarity with veterinary terminology
• Knowledge of standard veterinary hospital workflows
• Strong problem-solving skills
• The ability to handle client questions and concerns with empathy and professionalism
• A warm, confident communication style
• Strong organizational skills and attention to detail
• The ability to manage competing priorities in a busy environment
• A professional approach to client service
• A positive attitude and collaborative mindset
• A genuine desire to continue learning
• A passion for helping pets and the people who love them
• An appreciation for working with skilled teammates who enjoy a little quirky humor

A great Client Service Representative does much more than answer phones and schedule appointments.

At Pioneer Animal Hospital, you’re an important connection between our clients and medical team. Your ability to listen, communicate, organize, and anticipate what comes next helps create a smoother experience for everyone.

You’ll also be joining a practice with decades of history in its community, an AAHA-accredited approach to veterinary medicine, and a team that values continued learning.

Add in a four-day workweek, an interesting caseload, talented teammates, and a workplace that appreciates a good sense of humor, and you’ve got a place where you can put your experience to work while continuing to grow.

If you’re an experienced veterinary Client Service Representative who knows your way around IDEXX Cornerstone, loves helping people and their pets, and wants to join an established hospital with a talented team and a quirky sense of humor, we’d love to meet you.

Bring your experience, communication skills, positive attitude, and passion for client service. We’ll bring the four-day workweek, opportunities to grow, supportive teammates, and a hospital where your role truly matters.

Diversity, equity, inclusion, and belonging are core values at Pioneer Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.