Client Service Representative - San Jose, CA

At Oakridge Veterinary Clinic, our Client Service Representatives are an essential part of the hospital team. As the first and last point of contact for many of our clients, you’ll set the tone for every visit with friendly, compassionate, professional service.

From answering phones and coordinating appointments to checking patients in and out, processing payments, and helping pet owners navigate their veterinary care, you’ll play an important role in keeping communication clear and the hospital running smoothly. If you’re organized, positive, comfortable in a fast-paced environment, and genuinely enjoy helping people and pets, we’d love to meet you.

• An entry-level opportunity to build a career in veterinary medicine
• Daily interaction with pets and the people who love them
• Hands-on learning alongside veterinarians and veterinary support professionals
• Opportunities to strengthen your client service and veterinary knowledge
• A collaborative environment where departments work together to solve problems
• Opportunities to cross-train in basic patient support after appropriate training
• A role where your organization, communication, and compassion make a difference every day

• Provide friendly, compassionate, and professional service to the clients and patients of Oakridge Veterinary Clinic
• Welcome clients and patients to the hospital and create a positive first impression
• Answer incoming calls, determine client needs, and direct calls to the appropriate team member
• Respond to routine questions about hospital services and general pet-care information within your training and role
• Follow established hospital protocols when clients report urgent or acute symptoms and connect them with the appropriate medical team member
• Remain calm and reassuring when assisting distressed or concerned pet owners
• Schedule appointments and collect necessary information about patients and their owners
• Prepare records, forms, estimates, consent documents, and other materials before appointments when possible
• Check clients and patients in for appointments
• Support the patient discharge process and ensure required information is complete
• Schedule follow-up appointments and update future reminders as needed
• Provide clients with medications and discharge instructions prepared or approved by the medical team
• Enter charges, collect payments, make change, and process credit card transactions
• Assist with cash drawer reconciliation and end-of-day transactions
• Help clients with approved over-the-counter pet-care products and merchandise
• Maintain accurate client and patient information
• Assist the treatment team with responsibilities such as animal restraint and patient check-in after completing appropriate training
• Support hospital projects and administrative responsibilities as assigned
• Keep the lobby, reception area, pharmacy, and exam rooms clean, organized, and welcoming
• Assist with maintaining treatment areas when needed
• Recognize when questions or concerns need to be escalated to the appropriate team member
• Collaborate with fellow CSRs and other hospital departments to find appropriate solutions for clients and patients

• Strong interpersonal and customer service skills
• Excellent verbal and written communication abilities
• Analytical thinking and practical problem-solving skills
• Strong organization and multitasking abilities
• Ability to manage a high volume of phone calls, emails, and client interactions
• Ability to remain composed, compassionate, and professional during stressful situations
• Strong listening skills and the ability to follow verbal and written instructions
• Patience, attentiveness, and empathy
• Effective time-management skills
• Attention to detail and commitment to accuracy
• A positive attitude and willingness to look for solutions
• A collaborative, team-first approach
• Comfort learning veterinary terminology, services, and hospital procedures

• This is an entry-level position
• One to three years of experience in a customer-facing role is preferred
• Previous veterinary experience is not required
• High School Diploma or GED preferred
• Interest in animals, veterinary medicine, and providing exceptional customer service

• Ability to stand for extended periods
• Ability to lift up to 40 pounds unassisted
• Ability to perform the physical responsibilities associated with a busy veterinary reception environment

• A role where your work directly shapes the client experience
• Opportunities to learn from veterinarians and experienced veterinary professionals
• Exposure to multiple areas of veterinary hospital operations
• Cross-training opportunities in basic treatment-team support after appropriate training
• The satisfaction of helping clients navigate both routine visits and difficult moments
• A collaborative workplace where communication and teamwork matter
• Opportunities to develop skills that can support long-term growth in veterinary medicine

At Oakridge Veterinary Clinic, Client Service Representatives do much more than manage the front desk. You’re the connection between our clients and medical team, a reassuring presence when pet owners need support, and an important part of keeping our hospital organized and moving forward.

If you’re a people person who loves pets, thrives on staying organized, and wants an opportunity to grow in veterinary medicine, we’d love to hear from you. Apply today and come make a difference for pets and their people!

Diversity, equity, inclusion, and belonging are core values at Oakridge Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That’s why we’re committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.