Experienced Client Service Representative - Lawrenceville, GA

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OtherClient Service Representative

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Quick Summary

Overview

Who we are Gwinnett Animal Clinic is Hiring an Experienced Client Service Representative!

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OtherClient Service Representative

What We Offer

~2 min read

Gwinnett Animal Clinic (GAC) is growing, and we’re ready to welcome an experienced Client Service Representative to our team. As a well-established, four-doctor practice, we’ve proudly served Lawrenceville and the surrounding communities since 1966.

For decades, we’ve worked to be more than a veterinary hospital—we strive to be a trusted partner to pet owners. Client education, excellent customer service, and compassionate veterinary care are at the heart of what we do.

Our Client Service Representatives are a vital part of our care team, helping create a welcoming, organized, and positive experience for every client and patient who walks through our doors. We’re looking for a motivated, dependable, and compassionate self-starter who enjoys helping others and is excited to grow alongside a busy veterinary practice.

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

✓A flexible approach to compensation that reflects your skill set and future performance

✓401(k) matching & Roth Retirement Savings Plan

✓Flexible Spending Account (full-time only)

✓529 Savings Plan

✓Tuition Support Program (full-time only)

✓Referral bonus program

✓Health insurance, including medical, dental, and vision (full-time only)

✓Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)

✓Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.

✓Sick Time / Paid Time Off

✓Free or discounted lab work for all employee pets

✓Pet discounts on services and products

✓Pet food discount program

✓Quarterly Team Rewards Bonus Program

✓Professional development opportunities

✓Continuing education allowance

✓Uniform allowance

✓Six paid holidays (full-time only)

✓Employee Assistance Program

✓Employee discount program

Join a growing, established four-doctor veterinary practice
Become part of a hospital that has served its community since 1966
Work with a team that values exceptional customer service and client education
Play an important role in creating positive experiences for pets and their families
Build your knowledge and career within the veterinary field
Work in a collaborative environment where everyone contributes to the success of the practice
Make a meaningful difference by helping clients navigate their pets’ care

Greet clients, patients, and visitors in a friendly and professional manner
Answer and direct incoming phone calls
Respond to client questions and provide excellent customer service
Schedule appointments and maintain accurate client and patient information
Manage emails, messages, and routine administrative tasks
Assist clients with requests, concerns, and follow-up needs
Maintain an organized and welcoming reception area
Communicate effectively with clients and members of the veterinary team
Support the team with additional office responsibilities as needed

Excellent communication and customer service skills
A professional, positive, and dependable attitude
Strong organizational and multitasking abilities
Basic computer skills
Ability to work independently while also contributing to a team
Motivation to learn and grow within a busy veterinary practice
Compassion for pets and the people who care for them
A helpful, solutions-focused approach to client interactions
Previous receptionist or customer service experience is a plus

At Gwinnett Animal Clinic, the front desk is more than a reception area—it’s where relationships begin. You’ll have the opportunity to help clients feel heard, welcomed, and supported while keeping a busy veterinary practice organized and moving forward.

You’ll also be joining a hospital with decades of history and a future that continues to grow. If you’re looking for an opportunity to strengthen your customer service skills, expand your veterinary knowledge, and build a career alongside an established team, you’ll find plenty of room to do just that here.

If you’re a dependable, compassionate people-person who thrives in a busy environment and wants to build your career in veterinary medicine, Gwinnett Animal Clinic would love to hear from you.

Bring your customer service skills, your ability to keep things organized, and your enthusiasm for helping pets and people—we’ll provide the opportunity to become part of an outstanding and growing veterinary team.

Diversity, equity, inclusion, and belonging are core values at Gwinnett Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.