Veterinary Receptionist - Barkhamsted, CT

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: 4- or 5-day workweeks. Rotating Saturdays.

• A collaborative and compassionate team dedicated to exceptional care and service
• A role where your work directly shapes the client experience
• Opportunities to strengthen your veterinary knowledge and professional skills
• Professional development and continuing education opportunities
• A team that recognizes the important role reception plays in successful patient care
• A supportive environment where employees are appreciated and empowered to succeed

• Welcome clients and their pets with warmth, professionalism, and compassion
• Answer incoming phone calls and respond to client questions and requests
• Schedule, confirm, and coordinate appointments
• Assist clients and patients with the check-in and check-out process
• Process payments accurately and efficiently
• Maintain accurate and up-to-date client and patient records
• Manage prescription refill requests according to hospital protocols
• Relay messages and client concerns to veterinarians and medical team members
• Provide clients with accurate information regarding hospital services, policies, and procedures
• Coordinate communication between clients and the medical team
• Support daily hospital operations and help maintain an efficient workflow
• Maintain a clean, organized, and welcoming reception area
• Provide exceptional customer service during both routine and emotionally challenging situations

• Previous veterinary reception, medical reception, or customer service experience is preferred
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Attention to detail and strong organizational abilities
• Ability to multitask and manage priorities in a busy environment
• Comfort using computers and willingness to learn veterinary software systems
• Ability to remain calm, professional, and compassionate in challenging situations
• A dependable, professional, and team-oriented approach
• A positive attitude and strong work ethic
• A genuine passion for helping pets and the people who love them

At Winsted Hospital for Animals, our reception team is an essential part of everything we do. You’ll be the welcoming voice on the phone, the friendly face at the front desk, and an important connection between our clients and medical team. If you’re looking for an opportunity to make a difference while working with a dedicated and compassionate team, we would love to hear from you.

Join Winsted Hospital for Animals and help us create an exceptional experience for every pet and pet owner who walks through our doors. Apply today!

Diversity, equity, and inclusion are core values at Winsted Hospital for Animals and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.