Service Advisor - Burnaby

Ca-Bc-Burnabymid

OtherService Advisor

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Quick Summary

Key Responsibilities

Creating work orders and arranging bookings and communicating them to the technicians Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales,

Technical Tools

OtherService Advisor

Competitive compensation: $27 to $32 per hour (based on experience)
Health, dental, and vision benefit programs for you and your family
RRSP program with company matching
We will develop your skills and certifications with our excellent training program & opportunity for advancement
The opportunity to work with an excellent team and great customers
Regular day shifts
Great discounts for you and your family on tires, parts and mechanical services

Responsibilities

~1 min read

→Creating work orders and arranging bookings and communicating them to the technicians
→Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
→Provide proactive calls to customers to determine their satisfaction level with the service they have received
→Recommend tire service, specialty tire service, wheel and mechanical service to customers
→Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
→Keep promotional material updated in the showroom.
→Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
→Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
→Assist in inventory management through documentation processes and annual inventory counts

Experience in the automotive repair industry or tire industry is preferred
Effective listening skills with the ability to identify customer needs and provide recommendations
Working knowledge of passenger, light truck and, specialty tires and mechanical services
Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
Excellent customer service and a great attitude are a must
A team player who takes pride in their work