Team Leader

🌟 Team Leader – Join the Sigma Family! 🌟 

Are you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief. 

As a Team Leader, you’ll guide and support a team of Customer Advisors, ensuring outstanding performance while championing a culture of fairness, growth, and care. 

💚 Why Choose Sigma? 

At Sigma, we're proud to be recognised by the Sunday Times as one of the Best Places to Work — and it’s all because of our people. We live by our mission to #ImproveEverythingAlways, and we’re committed to creating an environment where everyone feels valued, included, and supported. 

🎁 What Being Part of the Sigma Family Means 

• Career Growth – Opportunities for internal promotion after probation 

• Recognition – Monthly, Quarterly, and Annual awards with exciting prizes 

• Wellbeing Support – Access to Mental Health First Aiders and EAP 

• Sigma Forest – Receive a tree and track your environmental impact after probation 

• Free Medical Insurance – Includes GP, dental, optometry, funeral and life cover 

• Transport Benefits – Shuttle services to make commuting easier 

• Connect & Collaborate – Via our internal social media platform 

• Inclusive Culture – Everyone belongs in the Sigma Family 

💼 What You’ll Be Doing 

• Coach and inspire your team to become high performers through continuous development. 

• Lead with integrity and care, creating an atmosphere of trust, support, and motivation. 

• Guide your team in achieving and exceeding KPIs using our Always Improving Performance Framework. 

• Monitor and manage key aspects like attendance, quality, coaching, and performance. 

• Set clear, achievable goals with your team, and support their growth and aspirations. 

• Handle people matters (conflict, absenteeism, performance) with fairness and professionalism. 

• Ensure high standards of compliance, treating customers fairly and upholding company values. 

• Be a visible, accessible leader who communicates openly and leads by example. 

❌ What You Won’t Be Doing 

• Operating without trust – we build strong, open teams. 

• Avoiding feedback – we use it to grow. 

• Ignoring team development – we invest in our people. 

• Being reactive – we plan and stay ahead. 

• Creating or allowing toxicity – we protect our culture. 

• Setting unrealistic expectations – we lead with empathy and clarity. 

• Avoiding accountability – we own our roles and results. 

• Being unapproachable – we lead with heart and presence. 

• 2+ years of Team Leader experience in a BPO/Contact Centre environment 

• Strong coaching and auditing skills 

• Great understanding of KPIs and how to guide teams to success 

• A Matric (Grade 12) or equivalent qualification 

• Resilience under pressure and adaptability in fast-paced settings 

• Excellent English communication (written & verbal) 

• Solid knowledge of HR/IR processes 

• Strong analytical and decision-making skills 

• Ability to communicate clearly and confidently across all levels 

✅ Simple, Straightforward Recruitment 

We don’t believe in complicated processes. Once you apply and we confirm you meet the criteria, we’ll move forward with the next steps quickly. 

👋 Ready to Lead with Purpose? 

If you’re excited about joining a people-first team that values your voice and your growth, apply today. Let’s build something great — together. 

#ImproveEverythingAlways | #TeamSigma