Social Media Content Moderator - Onsite

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Join us in transforming the digital business landscape. At TP, we blend cutting-edge high-tech solutions with an essential high-touch human connection. You will be a vital part of a team that empowers global companies to quickly adapt and deliver exceptional experiences.

Your potential for growth here is limitless. We are committed to fostering career advancement, as proven by the journey of our Chief Executive Officer Americas, who started as an agent and rose to the highest levels of the company. At TP, we provide the platform; your ambition sets the limit.

We also welcome applications from active-duty service members, veterans, and military families.  Please mention your service to the recruiter! 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

• →Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• →Participate in frequent refresher training to always implement correct policies
• →Comply with the performance indicators or parameters defined by the specific client's operation
• →Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
• →Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• →Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
• →Participate in continuous training programs established by the company for optimal development in the role
• →Comply with all the orders, instructions, procedures related and complementary to the role
• →Able to moderate traumatic, sensitive and potentially offensive content
• →Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
• →Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

• Ability to WORK ON SITE at El Paso, Texas (Not an at-home position)
• Experience navigating internet websites including social media, commercial websites, etc.
• Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material.
• Attention to detail.
• High School Diploma or equivalent.
• Minimum of 1 year customer service /work experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
• Predictable and reliable attendance.

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure with resilience while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.