WIOA Program Lead

United States·Everettlead

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Quick Summary

Requirements Summary

Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction Manage and lead program staff to meet or exceed performance goals,

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Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Requirements

~2 min read

Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction
Manage and lead program staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate review of all case files, that staff have no disallowed costs with eligibility
Ensures appropriate action is followed to correct deficiencies
Identify community partnerships, collaborate with other professionals and maintain partner relationships
Strong business acumen
Evaluates and understands all performance goals at the beginning of each program year to effectively impact each performance measure, establishes procedures to ensure all staff are following all prescribed strategies to impact the performance measures
Develops and maintains effective teamwork strategies
Identifies and addresses needs for staff training
Direct, control, and supervise the work activity of career advisors, deliver timely coaching and conduct employee evaluations when scheduled
Utilize and model extreme customer service behaviors in all interactions with internal and external customers
Approach each day and task with a solutions-oriented and responsive mindset
Lead team meetings
Author programmatic monthly and quarterly reports
Other duties and projects as needed

A Bachelor's Degree in Business Administration, Psychology, Social Services or a related field or equivalent experience with 2-3 years of proven management skills
Minimum of five years of supervisory or management experience
Preferred knowledge of the workforce development program operations and development.
Strong business knowledge of customer service best practices and performance management
Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
Experience in training and coaching/mentoring
Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels
Excellent interpersonal skills and both written and oral communications skills
Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment  
Ability to lead in a dynamic team environment - must have excellent teamwork and interpersonal skills
Must have a valid driver's license and adequate vehicle insurance coverage

Strong computer skills in MS Excel and Google Sheets
Experience and knowledge of workforce development contracts/programs
Astounding ability to multitask and be proactive

What We Offer

~5 min read

Travel for this role is primarily limited to necessary trips within Snohomish County to support project operations and partnerships. All travel outside of Snohomish County must be submitted for prior approval to the Project Director.

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

✓Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

✓Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

✓Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

✓Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider