D365 Techno-functional Consultant

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Functional ConsultantBusiness Analysis & Process

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Quick Summary

Key Responsibilities

Dynamics CRM Techno-Functional Consultant Provide end-to-end support and ownership of Microsoft Dynamics CRM applications, acting as a key resource for business and technical stakeholders.

Technical Tools

Functional ConsultantBusiness Analysis & Process

Responsibilities

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Provide end-to-end support and ownership of Microsoft Dynamics CRM applications, acting as a key resource for business and technical stakeholders.
Manage CRM development activities, configurations, customizations, workflows, and deployments across multiple server environments.
Demonstrate strong hands-on expertise in Microsoft Dynamics CRM/Dynamics 365, including troubleshooting, enhancement delivery, and system optimization.
Leverage strong functional knowledge to gather business requirements, translate them into technical solutions, and support process improvements.
Support CRM operations and upgrades for markets including Switzerland, Germany, France, and other countries that have undergone Dynamics CRM modernization or upgrade initiatives.
Assist with upgrade and post-upgrade support activities for Benelux and Nordic regions, including backlog management, issue resolution, and continuous improvement initiatives.
Support and maintain integrations between Dynamics CRM, Microsoft Dynamics 365 Finance & Operations (F&O), and Oracle CPQ, ensuring seamless data flow and business process alignment.