Senior Product Manager - Data & Interoperability

Many of us have had the experience of doing good work, but wondering if it is truly moving the needle. At CareMessage, our mission is clear: improve health equity for low-income populations across the United States. Every role here connects directly to that purpose.

 

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.

 

With 22 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.

 

We are a team of people who hold both compassion and accountability. We care deeply about the communities we serve, and we also hold a high standard for performance, collaboration, and integrity.

 

Our ideal team members:

- Deliver meaningful, measurable results

- Invest in their teammates and build trust

- Seek feedback and continually grow

- Stay steady and solutions-oriented in ambiguity

- Lead with integrity and responsibility

- Communicate with clarity and empathy

 

If you are motivated by impact, energized by collaboration, and ready to do some of the most meaningful work of your career, we encourage you to apply. If this sounds like you, we would love to meet you.

We are looking to hire a Senior Product Manager (PM) who will be responsible for owning the strategy and execution of our Clinical Data and Interoperability verticals. You will play a foundational role building our data infrastructure alongside our engineering team in order to measure how our product improves Health Equity at scale. You will also lead our interoperability strategy and deepen CareMessage integrations across key EHRs. 

 

We need a teammate who is a quick learner and a strong communicator with a passion for delighting our customers who support some of the most vulnerable patients in the US. You'll work on a small, diverse, team and report to the Director of Product. You'll work closely with members of Product, Customer Success and Engineering teams to understand our customer's needs and will guide the product development process from ideation to development, allocating resources as needed, and ensuring our product vision is being met. 

You are a superb communicator, a self-starter, and have a passion for solving problems that impact our broken healthcare system. You have a track record of working in B2B health technology applications, with an expertise in Clinical Data and Interoperability, and you are dedicated to being able to deeply understand the products you manage, drive problem prioritization in alignment with your business, and have applied a deep understanding of your users to push forward initiatives that impact product utilization. You are energized by talking with customers and are comfortable interfacing directly with technical stakeholders. Above all, you are empathetic, listen to others, work to understand their needs and effectively communicate your own needs.

Own our Clinical Data Product Vision, Strategy and Objectives

Own our Interoperability Product Vision, Strategy and Objectives

Iterate our approach to data through a deep understanding of how our product is designed to improve Health Equity

Regularly meet with stakeholders to identify and prioritize users needs, and to help our team evaluate our product roadmap priorities

Draft clear and comprehensive product requirement documents (PRDs) to clearly articulate the customer problem we are trying to solve, and how we see our product solving it

Ensure all product documentation is up-to-date and accessible 

Be the point person on the Product team for answering product-related questions internally 

Help solve resolve user issues and triage feedback

Collaborate with other members of the Product team to help set product goals and define success 

Explicit and direct experience with clinical data and interoperability will be required for this role.

A proven track record of owning product verticals at B2B SaaS Health Technology companies in the realm of Data and Interoperability 

Proven growth trajectory as a product manager: 2 or more product management roles 

Demonstrated ability to self-identify and independently solve problems within a product development team (product, design, and engineering) to improve processes, collaboration, and/or team delivery

Extensive experience with healthcare data and interoperability standards (FHIR, HL7, etc.) and electronic health records.

You have an interest in working remotely (Our entire company has been remote since 2019!)

You have a commitment to building and fostering diversity and inclusion within the teams you have worked with (We have a global team and you will regularly collaborate with people from a variety of walks of life)