Head of Finance and Payment Operations

About CarePay

The growth engine for visionary health insurers worldwide

CarePay helps insurers launch new markets and segments - faster, leaner, and with full control. From first pilot to scaled operations, we power growth with the tech and support to get you there.

Founded in Kenya in 2015, CarePay started by solving real-world challenges in health insurance - disconnected systems, high costs, and limited access. What began as a mobile health wallet now powers end-to-end health insurance operations in Kenya and the Middle East.

By digitizing and automating claims and payments, we help insurers get the data insights they need to make their portfolio profitable & ensure good care coverage, we help hospitals get paid faster and reduce costs. We put members in control with real-time access to benefits, claims, and coverage - improving trust and unlocking new health insurance models.

Role Description

The Head of Finance & Payment Operations is a senior leadership role that sits at the intersection of financial stewardship and operational execution. You will own CarePay’s financial health end-to-end — from strategic planning and investor reporting to accounting, tax compliance, and treasury — while simultaneously leading the Payment Operations function that sits at the heart of what we do: moving money reliably, compliantly, and at scale across healthcare ecosystems in Kenya and the Middle East.

This is a rare opportunity for a commercially minded finance leader who thrives on complexity, understands the unique demands of fintech and health insurance, and is ready to be a critical voice in shaping CarePay’s next phase of growth. You will be a trusted partner to the Managing Director and a key member of the Management Team. 

Reporting to: CEO

Directly supervises: Finance Team, Payment Operations Team

Finance Leadership

• Own all Kenya financial planning, reporting, and analysis — including P&L, balance sheet, cash flow, and quarterly re-forecasting — delivered with accuracy and on time.
• Lead statutory reporting, audits, and compliance with IFRS and local tax regulatory requirements (including PAYE, withholding tax, and VAT) across all CarePay Kenya
• Drive financial and management reporting for CarePay's licensed claims subsidiary and collaborate with group finance functions across CarePay’s international operations.
• Lead annual budgeting and multi-year financial modelling; present strategic financial insights and recommendations to the executive team and board.
• Develop, implement and maintain financial policy frameworks, internal controls, and governance processes that meet both statutory requirements and best practice for a regulated fintech.
• Oversee treasury, working capital management, and banking relationships; ensure liquidity and capital efficiency across the business.
• Support deal structuring, pricing analysis, and commercial negotiations as a core member of the executive team.

Payment Operations

• Lead and continuously improve the end-to-end payment operations function, including claims disbursements, provider payments, premium collections, and mobile money integrations.
• Own payment SLAs, reconciliation accuracy, and exception management; design and enforce payment procedures and controls that ensure timeliness, accuracy, and compliance.
• Collaborate closely with Product and Technology to improve payment infrastructure, automate manual processes, and scale operations as CarePay enters new markets and segments.
• Manage relationships with payment service providers, mobile network operators, banks, and insurance regulatory counterparts relevant to fund flows.
• Ensure payment operations meet all regulatory and AML/KYC obligations across operating jurisdictions; proactively identify and mitigate operational and financial risk.

People & Organizational Leadership

• Build, mentor, and manage high-performing Finance and Payment Operations teams; set clear objectives, provide continuous feedback, and develop talent at every level.
• Serve as a visible and trusted member of the Management Team (MT); contribute commercial and operational expertise to company-wide strategy, business development, and key decisions.
• Champion a culture of accountability, operational excellence, and continuous improvement across both functions.

Requirements

• 10+ years of progressive finance leadership experience, with at least 3 years in a senior finance role within fintech, insurtech, or digital health — ideally with exposure to both East Africa and the Middle East.
• Demonstrable experience owning or closely overseeing payment operations in a regulated environment — including mobile money, claims payments, or insurance premium flows.
• Deep technical knowledge of IFRS, IAS, and statutory reporting requirements in Kenya; familiarity with insurance regulatory frameworks (IRA) is a strong advantage.
• Proven track record of hands-on financial management — you have personally owned accounting, controls, audits, and cash management, not just supervised them.
• Strong commercial acumen: experience in deal structuring, pricing strategy, investor reporting, and partnership negotiations in a growth-stage or scale-up environment.
• Experienced people leader who has built and developed finance or operations teams; comfortable setting strategy while remaining hands-on where needed.
• Professional qualification required: CPA (K), ACCA, CA, or equivalent. MBA or additional qualifications in finance, strategy, or insurance are advantageous.
• High integrity, sound judgment, and the ability to operate effectively in a fast-moving, cross-cultural, international environment — with a genuine commitment to CarePay’s mission of giving everyone the power to care.

Why join us?

We're transforming the healthcare insurance sector through cutting-edge fintech solutions. Our platform connects patients, premium payers, insurers, and healthcare providers, reducing costs and enhancing transparency across the entire healthcare value chain.

Come work in an innovation-driven culture where collaboration is valued and your ideas can shape the future of healthcare access.

We provide competitive compensation, professional development opportunities and the change to work with cutting-edge technology while making meaningful impact.

Ready to give everyone the power to care? Join us.