Manager, Inside Sales - Customer Expansion

Join Team CARFAX as a Manager, Inside Sales – Customer Expansion 

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. 

About the Role: 

Are you a driven, people-first sales leader ready to build something from the ground up? This is your opportunity to lead a newly formed inside sales team, unlock growth within an established dealer customer base, and leave your mark on the future of our sales organization.

You'll build and inspire a high-performing team, pioneer a customer expansion sales motion, and drive real revenue results. We're looking for a competitive, disciplined, and people-focused leader who wins through coaching, accountability, and a relentless commitment to developing talent. If you thrive in fast-moving environments and have a bias toward action — we want to hear from you.

What you’ll be doing:

• Build & Lead the Team – Recruit, hire, onboard, and retain a high-performing sales team with clear expectations for revenue, activity, and productivity.
• Coach & Develop People – Conduct consistent one-on-ones, call reviews, and development planning to continuously improve seller performance.
• Drive Sales Performance – Maintain pipeline discipline, track key metrics, and provide accurate forecasting and visibility into team results.
• Refine the Sales Motion – Help develop and improve the customer expansion playbook, including account strategy, outreach, messaging, and objection handling.
• Remove Barriers – Identify obstacles to seller productivity and work cross-functionally to eliminate them.
• Build the Leadership Pipeline – Identify and mentor high-potential team members while fostering a culture of accountability, integrity, and long-term growth.

What we’re looking for:

• Demonstrated success in sales, account growth, or a revenue-producing role.
• Strong understanding of sales process, pipeline management, prospecting, and customer engagement.
• Experience mentoring, coaching, or developing others.
• Experience in a performance-driven environment with measurable goals.
• Proficiency with CRM, reporting, and sales productivity tools.
• Strong planning, organization, and follow-up skills.
• Excellent communication skills — both written and verbal.
• 5+ years’ formal people-management experience preferred; exceptional candidates with demonstrated peer leadership and influence will be considered.
• Automotive industry experience preferred.

What’s in it for you: 

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces.

Don’t just take our word for it: 

• 13x VA Best Places to Work
• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
• 9x Washingtonian Great Place to Work 
• 5x USA Today Top Workplaces
• 5x St. Louis Post-Dispatch Best Places to Work