Customer Success Team Lead / Supervisor

Carlisle Architectural Metals (CAM) is seeking a Customer Success Team Lead to provide hands-on leadership for a team of Order Management Specialists supporting our customers and manufacturing operations.

This is an ideal opportunity for a customer service, order management, supply chain, or operations professional who enjoys leading people, solving problems, and driving results. You'll serve as a working leader, partnering closely with Sales, Operations, and Supply Chain while helping your team deliver a best-in-class customer experience.

Based at our Maryland manufacturing facility, this role combines team leadership with direct customer support responsibilities in a fast-paced manufacturing environment.

• →Lead, coach, and develop a team of 5-8 Order Management Specialists.
• →Manage daily workflow, priorities, and customer commitments to ensure accurate and timely order execution.
• →Monitor team performance, workload distribution, and key service metrics.
• →Serve as the first point of escalation for customer, order, delivery, and process-related issues.
• →Provide real-time coaching and support to help team members succeed.
• →Maintain ownership of a small customer portfolio and support order management activities as needed.
• →Partner with Sales, Operations, Supply Chain, and Manufacturing to resolve issues and deliver solutions for customers.
• →Train and onboard new team members while supporting ongoing development of the team.
• →Identify opportunities to improve processes, efficiency, and the overall customer experience.
• →Support performance management, hiring, and employee development initiatives in partnership with the Customer Service Manager.

• 4+ years of experience in customer service, order management, supply chain, logistics, manufacturing support, or a related field.
• Previous leadership experience as a Team Lead, Supervisor, or informal people leader preferred.
• Strong customer focus with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to coach and develop employees while driving accountability and performance.
• Strong problem-solving and decision-making skills.
• Excellent communication and relationship-building abilities.
• Experience working with SAP or other ERP systems.
• Proficiency with Microsoft Office applications.
• Bachelor's degree preferred.

In this role, success means building a highly engaged team that consistently delivers accurate, responsive, and customer-focused service. You'll be a visible leader who stays close to the business, proactively solves problems, develops talent, and helps ensure customers receive the support they need when they need it.

• Onsite position located at our Maryland manufacturing facility.
• Monday-Friday schedule.
• Occasional travel up to 25%.
• Exposure to manufacturing environments as needed.