Dispatcher

Caron Transportation Systems USA is a bulk transportation company established in 2013 under the same ownership as Caron Transportation Systems located in Canada, which has been in the transportation industry for 65+ years. What sets us apart is our commitment to the highest principles of safety, service, and quality in all aspects of our operations. This commitment is backed by a well-maintained fleet and a team of dedicated professionals focused on on-time delivery and customer satisfaction. Our US operations are comprised of Bulk Dry and Liquid Logistics, primarily for the Oil & Gas Industry.

We are currently seeking a full-time Dispatcher at our San Angelo, Texas terminal. This position reports directly to the Terminal Manager and is responsible for dispatching drivers and equipment in a fair, efficient, and economical way while meeting customer needs through superior customer service. They receive and process all incoming orders from customers and ensure all the necessary internal and external documentation is completed accurately and on time.

• Operational
  • Responds to all driver and customer communication in a timely and professional manner.
  • Relays status updates and driver availability to customer; schedules equipment and drivers according to customer requests.
  • Maintains Hours of Service compliance according to DOT standards
  • Manages driver hours and availability; ensures fair and equitable division of loads between all drivers and lessors.
  • Monitors road, location, and overall working conditions; communicates updates with drivers and customers.
  • Confirms drivers have current training and safety certificates for dispatched loads.
  • Provides complete status updates to relief dispatch; ensures a seamless transition by recording & communicating all relevant changes.
  • Maintains working knowledge of products, sites, regulations, etc.
  • Coordinates utilization of all applicable resources.
• Maintenance Management
  • Performs random equipment checks as required.
  • Coordinates equipment availability and maintenance needs with mechanics.
• Safety
  • Ensures driver is fit for duty when dispatched; takes appropriate action to refuse driver availability and escalate any concerns as directed.
  • Acts as first point of contact for driver on-road accidents and incidents; follows appropriate procedures for escalating or responding to issues.
  • Participate in all relevant safety meetings, compliance, regulatory programs, and education as required.
• Administration
  • Processes loads to coincide with driver and broker pay.
  • Utilizes internal software to enter requests, generate reports, etc.
  • Records and communicates daily attendance; documents any custom status notes as required.
  • Ensures data is entered into data management systems, in an accurate and timely manner.
  • Records and submits daily shift reports and terminal snapshots to management.
  • Performs other duties as assigned.

• 2-5 years directly related experience.
• Completion of High School or GED Certificate, or a combination of education and certified training in related field.
• Strong Computer Skills, utilizing MS Office Suite and a variety of software programs.
• Familiarity with Axon an asset.
• CDL Class A Driver’s License is considered an asset, but not required.