Content Designer (Contract Role, PT)

Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com.

The Sprints Product team at Carrot is seeking a Content Designer to help shape the mobile experience for members working to improve their metabolic health outcomes across our supported healthcare journeys.

This role is a hands-on opportunity for a content designer who thrives in early-stage product development and thinks like a builder. You’ll improve personalization through prompt engineering, partner with product design on UX flows, and collaborate with clinical experts on metabolic health program content.

We're looking for someone who moves toward ambiguity with excitement, asks "why" before "what,” and brings rigor and clarity to everything they touch. You approach novel problems with a spirit of experimentation and rapid iteration. You advocate for the user and make thoughtful decisions informed by best practices, as well as quantitative and qualitative data. You’re adept at using AI to improve process, efficiency, and quality.

In this role, you will:

• Write and refine UX copy across a mobile product designed for daily member engagement
• Develop, test, and iterate on LLM prompts that drive personalized, high-quality content 
• Build scalable content design capabilities that leverage LLMs for volume and speed, while preserving human judgment where quality, nuance, or clinical accuracy demand it
• Partner with a product designer to develop intuitive, compelling mobile experiences that encourage repeat engagement and healthy habit building
• Collaborate closely with product managers, engineers, and clinical partners from concept to launch spanning multiple health journeys
• Deeply understand complex problems for our members, customers, and internal teams, and propose solutions that meet business goals, technical constraints, and user needs
• Build consensus and maintain alignment with stakeholders and leadership through collaboration, influencing, and formal presentations
• Seek and provide feedback when prototyping and solving UX problems

The team:

You'll be an integral member of a small, tight-knit product team. You'll report to the Product Manager and work closely with a product designer, engineers, clinical partners, and cross-functional teams.

Minimum qualifications:

• A Bachelor's Degree
• 5+ years of professional experience in product content design
• Portfolio that highlights systems thinking, exceptional UX writing, and measurable impact in a product context
• Demonstrated experience using LLMs as a core part of your content design practice — not just for efficiency, but to build new capabilities
• Experience with prompting: testing, evaluating, and iterating to improve model output quality
• Experience translating UX research insights into product solutions
• Experience with design tools (e.g., Figma) and LLM tools (e.g. Claude Cowork and Claude Code)
• Highly developed sense of ownership and accountability

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.