Property Manager, Residential Operations

The Property Manager, Residential Operations will oversee the day-to-day operations of 8500 Burton Way, Caruso’s premier flagship full-service community comprised of 87 exceptional apartment residences. This role is responsible for ensuring operational excellence across multiple departments, including concierge, leasing, valet, house car, housekeeping, security and engineering. The Property Manager will uphold five-star Caruso hospitality standards, drive financial performance, maintain impeccable property conditions, and ensure an exceptional resident and guest experience. Additionally, the Property Manager will oversee the performance of the mixed-use retail portion of the property including Trader Joe’s and Emilia Ristorante. This key management role will lead the team by developing, mentoring, and coaching all direct reports. 

Maintain a best-in-class resident experience equivalent to five-star hospitality service standards.

Lead and inspire a diverse team, ensuring seamless execution across concierge, leasing, engineering, valet, housekeeping, and security through all aspects of standards and performance.

Develop and maintain strong relationships with key operational vendors and departments to uphold service excellence including housekeeping, security, parking operations, concierge, and marketing

Ensure the highest level of property presentation and curb appeal, proactively addressing maintenance and housekeeping needs.

Lead occupancy and revenue strategies to maximize NOI while maintaining 8500 Burton’s market-leading position.

Assist with leasing, including touring prospective residents and following the leasing steps of success as well as receiving and returning leasing inquiries in addition to executing and countersigning lease agreements and renewals

Oversee all aspects of resident move-in and move-out experiences, ensuring smooth transitions and timely account closures in compliance with California law.

Provide accurate financial reporting to the VP of Residential Operations, including delinquency status, daily and semi-monthly traffic reporting, KPI tracking, monthly variance reports, budget re-forecasts, and annual budgeting.

Collect all billed rent and charges in full while ensuring compliance with lease terms and legal notices.

Consistently engage with residents through proactive communication, event planning, and personalized service touchpoints.

Handle and resolve resident concerns with a hospitality-driven approach, ensuring satisfaction and long-term retention.

Lead the retail performance of the property through financial oversight, parking operations, tenant relationships, lease compliance, curb appeal and overall execution of the business plan and budget goals associated with all aspects of the retail performance.

Oversee common renovations and capital improvements, ensuring minimal disruption to residents while maintaining a luxury experience.

Work in close collaboration with fellow residential operations teams, retail operations teams at The Grove, support divisions including accounting, marketing and brand partnerships ensuring seamless operations

Stay abreast of market trends, hospitality innovations, and emerging luxury living concepts to maintain a competitive and leading-edge position.

Continuously evaluate and implement service enhancements, amenities, and technology to elevate the resident experience.

Manage emergency and planned property projects with a resident-centric approach, ensuring timely completion and superior quality.

Work well under pressure, meeting multiple deadlines. Demonstrate collaborative behavior with colleagues and supervisors

College degree or equivalent work experience

Minimum of 5 years hospitality management and/or 3 years as a Class A/A+ and mixed-use Property Manager

Experience overseeing full-service hospitality driven service operations

Proficiency in Yardi or similar property management system

Strong knowledge of fair housing regulations and applicable local, state and federal laws

Excellent written and verbal communication skills

Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint)

Extremely strong organizational and communication skills

Ability to multi-task, work well under pressure and meet deadlines

An energetic leader who is self-motivated and disciplined to oversee the daily challenges of multifaceted properties

Passionate about providing exceptional service and striving to create memorable experiences for all

Ability to work irregular hours including nights, weekends and holidays as needed

Caruso is an equal opportunity employer. We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities. We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.