Registrar

Location: Springfield, VA

Work Environment: On-site

Clearance Required: Active TS/SCI or active TS with the ability to obtain a CI Polygraph

Compensation: $80,000–$89,000 annually.

The Registrar provides leadership and oversight across student enrollment, course and classroom scheduling, student records, and classroom maintenance activities that support the NGC mission. This position plays a key role in ensuring training operations run efficiently and that students, instructors, course managers, leadership, and other stakeholders receive accurate, timely, and responsive support.

• Provide oversight and operational support for student enrollment, registration, course scheduling, classroom scheduling, and classroom maintenance activities.
• Ensure the accuracy and completeness of student records, registrations, course information, and other registrar-related documentation.
• Coordinate course and classroom schedules and support changes, cancellations, and other scheduling requirements.
• Prepare and maintain course packets and materials for instructors.
• Develop and provide reports, enrollment information, and other data to course managers and NGC leadership.
• Maintain accurate and current course catalogs across multiple networks and systems.
• Provide support for Human Resources Information Systems (HRIS), Learning Management Systems (LMS), and other training-related systems.
• Analyze enrollment, scheduling, and operational metrics to support reporting and continuous improvement.
• Support the development, implementation, and governance of registrar-related policies and procedures.
• Provide operational and administrative support to instructors and course managers.
• Deliver responsive customer service and assist with promoting and communicating training opportunities to the workforce.
• Serve as a primary liaison among students, instructors, course managers, NGC leadership, and external stakeholders.
• Identify and resolve registration, scheduling, records, and other training administration issues in a timely manner.

• Active TS/SCI clearance or active TS clearance with the ability to obtain a CI Polygraph.
• At least 3–5 years of experience providing customer and operational support in scheduling, administrative and enrollment processing, HRIS/LMS support, metrics analysis, policy development and governance, instructor support, customer service, and workforce training communications.
• Strong interpersonal and written and verbal communication skills.
• Demonstrated customer-service orientation with the ability to work effectively with students, instructors, leadership, and external stakeholders.
• Strong problem-solving and critical-thinking skills.
• Excellent organization and time-management skills with the ability to manage multiple priorities.
• Ability to maintain accuracy and attention to detail across student records, schedules, reports, and training documentation.
• Ability to obtain and maintain all required Government credentials and meet applicable Government security and suitability requirements.

• Bachelor’s degree in education, business, communications, or a related field from an accredited regional, national, or institutional academic institution.
• Five (5) or more years of experience providing customer and operational support involving areas such as:
  • Scheduling and administrative support
  • Student enrollment and registration processing
  • HRIS and/or LMS support
  • Metrics analysis and reporting
  • Policy development and governance
  • Instructor and training operations support
  • Customer service
  • Marketing or communicating training opportunities to a workforce
• Experience maintaining student records, registrations, course catalogs, instructor materials, or training reports is highly desired.
• Experience supporting training or learning operations within a Government, corporate, educational, or similarly complex environment is preferred.