Caseware1d ago

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Incident Commander

Colombia·BogotáRemoteFull Time - Permanentmid

OtherIncident Commander

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Quick Summary

Overview

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,

Technical Tools

OtherIncident Commander

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

We are seeking a proactive, calm-under-pressure Incident Commander to manage incident response within our SaaS operations. In this role, you’ll serve as the authoritative voice during incidents, steering resolution while ensuring effective communication across teams, driving resolution, performing root cause analysis (RCA), and ensuring clear post-incident documentation for both internal teams and customers.

📍 Location: This is a fully remote position located in Colombia.

Contact:

Maira Russo - Senior Talent Acquisition Partner

Initiate and oversee the incident response efforts, acting as the primary bridge upon detection within a 24/7 SaaS environment.

Collaborate with cross-functional teams, including engineers, product management, and support. Leverage and implement integration in tools such as JIRA, PagerDuty, New Relic, AWS and Microsoft Teams to monitor, manage, and coordinate incident handling.

Drive teams to resolve incidents quickly and efficiently.

Understand the software and infrastructure landscape to guide resolution strategies.

Ensure appropriate stakeholders are involved in active incident to support rapid recovery.

Communicate clearly and effectively with both internal and external stakeholders to provide timely updates and resolution plans.

Track and report uptime metrics to internal and external audiences, promoting transparency in system reliability and performance.

Coordinate and lead post-mortem sessions after significant events. Documenting root causes, lessons learned, and actionable items. Follow up on action to ensure implementation and prevent recurrence.

Create comprehensive post-incident (PIRs) and RCA documents that outline timeline, impact, remediation, root cause and preventive steps.

Implement proactive strategies and tools to reduce risks and strengthen system resilience.

On call rotation

5+ years of experience managing critical incidents in SaaS environments. Prior knowledge and understanding of Cloud environment, AWS, DevOps practices, or related technical operations.

Experience in a similar role, preferably within a software or technology company is strongly preferred.

Strong technical background with experience in incident management and response.

Proven ability to lead teams in driving rapid incident resolution.

Solid understanding of modern software landscape and familiarity with JIRA & PagerDuty integrations.

Excellent written and verbal communication skills.

Ability to perform well under pressure, competing priorities effectively.

Strong English language communication and collaboration skills

Operate with an AI-first mindset, leveraging tools to enhance productivity, decision-making, and day-to-day work.

Champion a culture of AI experimentation — proactively explore, adopt, and share emerging tools relevant to your role.

Integrate AI tools into daily workflows to automate repetitive tasks, accelerate outputs, and improve overall efficiency.

Use AI-assisted tools to enhance drafting, summarization, research, and data analysis tasks.

Location & Eligibility

Where is the job

Bogotá, Colombia

Remote within one country

Who can apply

Listing Details

Posted: May 4, 2026
First seen: May 4, 2026
Last seen: May 5, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 76%
Scored at: May 5, 2026

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Caseware

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Caseware International Inc. is a global leader in developing audit, assurance, financial reporting, and data analytics software for accounting firms, corporations, and governments. Founded in 1988, the Toronto-based company provides cloud-enabled solutions to over 500,000 users in 130 countries.

Employees

750

Founded

1988

Domain

Jobs

External application · ~5 min on Caseware's site

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