Field Service Technician

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.  In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

Summary

As a Field Services Technician, you will be responsible for the installation of access points and the completion of physical and wireless site surveys. Technicians will need to complete proper inventory, ticket management and asset recording prior to and during installation.

Duties and Responsibilities

• Install and support wireless access points at customer location.

• Manage all on-site installations.

• Perform all on-site activities related to installation, configuration, and testing.

• Completion of physical and wireless site surveys at customer locations

• Prepare and update work orders, expense reports and time sheets to respective departments.

• Function as a liaison between cb20 team and the customer.

• Travel to customer locations and possess a flexible work schedule. Possibility of after-hours or early morning installations with proper notice.

• Will be responsible for operating company vehicle and maintaining equipment stock.

Qualifications Requirements:

Education:       AAS degree in computer science preferred or equivalent combination of education and experience.

Experience:     2+ years’ experience with field services support and network cabling.

                          2+ years’ experience with PC systems, related peripherals, structure cabling, common                                                     software programs and operating systems.                                 

                               A valid driver’s license is required with a clean driving record

Standards:    Ability to follow standards as outlined in the cb20 Company Manual.

Skills:              Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer. The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays). Ability to perform final configuration tasks on customer premise. Excellent customer service and communication skills.

Working time: 40 hours/week. All other times as defined by the demands of the customers and department’s needs.

Lifting:             Ability to lift 50 lbs.