Field Service Technician

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.  In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

Summary

As a Field Services Technician (NYS-Downstate), you will be responsible for the installation, repair, and maintenance of workstation equipment, including cameras, scanners, PCs, and signature pads. The technician will need to complete proper inventory and asset recording processes before and during site visits.

Duties and Responsibilities

• Install, configure, and support hardware equipment at customer locations.
• Manage all on-site installation, repair, and maintenance tasks.
• Respond to customer callouts and field dispatches.
• Perform all on-site activities related to installation, repair, management, and maintenance.
• Prepare and submit work orders, expense reports, and timesheets to the respective departments.
• Act as the liaison between the cb20 team and the customer.
• Travel to customer locations and maintain a flexible work schedule. Coverage areas include, but are not limited to, NYC, Long Island, Westchester, Hudson Valley, and the Catskills.
• Operate the company vehicle and maintain equipment stock in that vehicle.

Qualifications Requirements/Job Specifications

Education:  AAS degree in computer science is preferred, or an equivalent combination of education and experience.

Experience:  2+ years of experience in field service support and network cabling. 2+ years of experience with PC systems, related peripherals, structured cabling, common software programs, and operating systems. A valid driver’s license is required.

Standards:  Ability to follow standards as outlined in the cb20 Company Manual.

Skills:  Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by the customer. The ability and willingness to travel (traveling during off-hours). Ability to perform final installation, repair, and configuration tasks on customer premises. Excellent customer service and communication skills.

Working time: 40 hours/week. All other times as defined by the demands of the customers and department’s needs.

Lifting:  Ability to lift 50 lbs.

Clean Driving license/record.