IT Services & AV Support Technician

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.  In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments.

Key Responsibilities can include:

Set & Installation
•    Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems.
•    Mount TVs, displays, and wall panels.
•    Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems.
•    Configure control systems

Testing & Troubleshooting
•    Test AV systems to ensure functionality before events or meetings.
•    Diagnose and resolve issues with video, sound, or connectivity.
•    Perform routine maintenance checks on equipment.
•    Replace or repair damaged components (cables, connectors, speakers, etc.).

Live Event and Meeting Support
•    Operate sound boards, mixers, and lighting consoles during live events.
•    Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.
•    Provide on-the-spot technical support for presenters and participants.
•    Record or stream events, webinars, and meetings.

Configuration & Integration
•    Operate sound boards, mixers, and lighting consoles during live events.
•    Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.
•    Provide on-the-spot technical support for presenters and participants.
•    Record or stream events, webinars, and meetings.

Training & User Support
•    Train users on operating AV systems and conference room equipment
•    Create simple user guides or cheat sheets for non-technical staff
•    Offer basic troubleshooting support over phone, email, or chat

Required Skills & Qualifications:
- Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services.
- Hands-on experience with installing and supporting AV systems and infrastructure hardware.
- Strong understanding of Microsoft Operating Systems and basic networking protocols.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to work independently and as part of a team in fast-paced environments.
- Willingness to provide after-hours support and participate in on-call rotations.