Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Case Manager - Resource Hub conducts client assessments, develops service plans, connects individuals to resources, maintains compliant documentation, advocates for client needs, and collaborates with partners to support positive outcomes.

Job Responsibilities

Conduct comprehensive assessments to determine client needs and service eligibility. Develop, implement, and monitor individualized service plans in collaboration with clients.
Provide direct support and guidance to clients, offering emotional support and practical resources. Facilitate access to services, including housing assistance, employment training, financial aid, and counseling.
Maintain accurate and timely documentation of client interactions, progress, and outcomes in compliance with CCAC policies and external requirements of regulatory bodies. Advocate for clients within the community and assist in navigating social services and resources.
Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care. Engage in outreach efforts to raise awareness of available programs and services.
Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

Kneel and move from sitting, bending, kneeling, or standing multiple times a day
Climb up and down up to 3 flights of stairs at a time
Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related to:

Background check

Education and Experience Requirements:

Minimum

Associate's Degree (AA) in a related field of study 1-3 years relevant experience
Proficiency in Microsoft Office suite
Excellent written and verbal communication skills
Strong interpersonal skills
Ability to work effectively both independently and as part of a team

Preferred

Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 3-5 years relevant experience
Experience working in a social service environment
Crisis intervention and de-escalation skills.

Case Manager - Resource Hub

Quick Summary

Location & Eligibility

Listing Details

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