Sr. Assistant, Data Management with Swedish language skills

Responsible for executing tasks with high quality in a timely manner according to defined SLAs. Ensure high quality by continuous communication and escalation to solve identified issues. Data Management Create new customer profiles and manage changes and corrections on existing customers Create new and manage changes and corrections in master data customer hierarchies Manage master data alignment in different systems and perform housekeeping activities Data mapping of external customer master data Perform data validation and data quality routines, participate to recurring meetings with In-Country roles to guarantee data quality and process governance and support master data initiatives Directly manage incoming cases by phone and e-mail from sales reps and customers Manage Equipment audits in the different scenarios Build strong relationships with key internal and external stakeholders to support the execution of reporting activities Experience of providing service both by phone and email and have good experience of customer service and administration Data analysis and data handling Basic database handling, experience of reconciling and analysing large data files Good computer and telephone skills, service-minded, good customer service skills Excel, Alteryx, Access or similar database systems Salesforce, Tableau, Power BI & Analytics Tools Stakeholder Management & coordination Easily learn different systems and routines Can adapt communication based on situation and task both internally and towards the customer Analytical, thorough and structured with an interest of details Be able to consistently deliver high service Be flexible and handle various types of work on a daily basis that require a breadth of knowledge and skills Problem Solving & Decision making