Customer Service Project Manager

A global supply chain leader and specialty packaging pioneer, CCL is the largest label company in the world and provides innovative premium packaging solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide. CCL Label is the world’s largest converter of pressure sensitive and extruded film materials for decorative, functional and information labels. 

Our product line includes:                                   

• Pressure Sensitive Labels
• Shrink Sleeves
• Sustainability Labels
• Special Effects Labels

We make packaging solutions for:

• Premium Food and Beverage
• Home Care & Laundry
• Beauty & Personal Care

Currently looking for a candidate with a great attitude and a desire to grow their career in a fast-paced environment to fill a role as a Customer Service Project Manager (CSPM).

• →Establish effective communication in person or on the phone to employees, sales staff and external customers.
• →Daily interaction with plant personnel for gaining understanding, coordinating and scheduling of projects.
• →Open communication with all personnel to keep jobs flowing and updating of changes to establish accurate and cost-effective completion of jobs.
• →Ongoing collaboration with plant personnel for gaining understanding, coordinating and scheduling of projects.
• →Using the customers’ purchase order and specifications enters job tickets in computer systems according to estimate.
• →Interacts on a daily basis with customers, sales, tech services, graphics and manufacturing personnel.
• →Communicates with the customer concerning schedule, production questions and anything pertinent to the order.
• →Assist in negotiating and reaching a settlement between the Customer and Quality when necessary.
• →Maintain customer master files and file job tickets.
• →Attend scheduled meeting to communicate and assist in timetable for production jobs.
• →Sustain and develop working relationships with customers.
• →Must be flexible to learn other areas of the business.
• →Other duties as assigned.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.
• Must possess integrity, communication and reasoning skills to provide a positive work environment.
• Must be conscious of efficiencies, performance, costs, quality and safety.
• Ability to write routine reports and correspondence.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail oriented and highly organized.
• Skilled in time management and prioritization.
• Excellent critical thinking skills.
• Ability to make independent decisions.
• Proficient in Microsoft Office Applications and other systems as required.

• Associates degree in related field. Bachelor’s Degree preferred.
• Preferred 2 or more years’ experience in related role

• Regularly use hands to finger, handle or feel and reach with hands and arms above and below shoulder level
• Regularly stand and walk for extended periods of time
• Regularly remain in stationary position for extended periods
• Frequently communicate in some manner either by speech/hearing or through written communication.
• Regularly use of vision abilities including close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
• Occasionally work around moving machinery and heavy equipment.
• Occasionally required to push/pull.
• Occasionally lift and/or move up to 50 pounds.
• Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally exposed to high-speed moving mechanical parts.
• Occasionally exposed to UV, strobing or flashing light.
• Occasionally exposed to fumes, dust or airborne particles.
• Occasionally exposed to moderate noise level in the work environment.