Senior HR Officer – Warehouse & Outsourced Workforce

POSITION TITLE: Senior HR Officer – Warehouse & Outsourced Workforce FUNCTION/DEPARTMENT: Warehouse Management REPORTS TO: HRM-Nairobi DIRECT REPORTS/ SUPERVISES:HR Supervisor, HR Clerk, JOB PURPOSE: To provide HR and administrative support to our client’s outsourced warehouse team. The ideal candidate should have proven experience managing large outsourced workforces in a fast-paced FMCG, Logistics, Manufacturing, or Warehouse environment. The candidate must be flexible to work both day and night shifts, with operational exposure being an added advantage. Working relationships: INTERNAL • All staff in Our Client Outsourced Warehouse site • HR team • Payroll EXTERNAL • Caterers • Outsourced labour providers • Government bodies • Transport providers Key Responsibilities 1. Workforce Planning & Resourcing • Lead resourcing for all vacant positions within the Warehouse and site operations. • Coordinate recruitment activities with HR teams, hiring managers, and outsourced labor providers. • Ensure manpower planning aligns with operational demand, productivity targets and budget. • Support succession planning for all key positions to avoid gaps 2. HR Operations & Compliance • Ensure strict adherence to all HR procedures, including recruitment, induction, confirmation, separation, discipline, salary inputs, training, and performance appraisals. • Monitor and enforce compliance with statutory labor laws, company policies, and internal controls. • Act as the site custodian for audits and HR compliance reviews. 3. Employee Lifecycle Management • Oversee induction of all new employees on AGL policies, procedures, code of conduct, and site regulations. • Ensure timely creation and approval of employee email and system access. • Manage staff separation processes, including documentation, clearances, and exit reporting. 4. Attendance, Leave & Utilization Management • Monitor staff attendance, absenteeism, and leave utilization to ensure alignment with KPIs and operational requirements. • Ensure leave planning is followed and leave liability is maintained within acceptable limits. • Review attendance summary sheets to support payroll and vendor invoicing. 5. Outsourced Labor & Vendor Management • Coordinate with outsourced labour providers to ensure workforce delivery meets business needs. • Verify subcontracted labour invoices against attendance, utilization, and approved rates. • Monitor HR service provider KPIs and conduct periodic performance reviews. 6. Employee Relations & Discipline • Handle disciplinary matters at the our client outsourced site in line with company policy and Labor law. • Support grievance handling, dispute resolution, and disciplinary investigations. • Manage employee relations to maintain a productive and harmonious workplace. • Participate in and support works council and industrial relations forums. 7. Health, Safety & Wellbeing • Ensure adherence to occupational health and safety standards, government regulations, and company policies. • Promote a culture of safety, compliance, and employee wellbeing across the site. • Coordinate with HSE teams on compliance and corrective actions. 8. Reporting & Analytics • Prepare and present periodic HR reports including: o Workforce numbers and utilization o Leave and absenteeism trends o Turnover and attrition analysis o Training, discipline, and engagement metrics • Provide insights and recommendations to site and senior leadership. 9. HR Administration & Site Support • Oversee day-to-day operations of the HR & Admin desk, ensuring timely response to staff queries. • Ensure proper filing, documentation, and renewal of statutory and operational certificates. • Manage administrative support activities such as stationery requests and staff meal coordination. • Attend toolbox talks ,site meetings, record minutes, and drive closure of action items. 10. People Management • Lead and develop the site HR team • Delegate operational tasks while maintaining governance, control, and accountability. • Build HR capability to support a high-volume, fast-paced operation. Requirements Qualifications • Degree in Human Resource Management or equivalent. • Knowledge of Labour laws • Member of IHRM • CHRP certification is a MUST Experience • A minimum of 5 years of HR experience, with at least 3 years served in the role of Senior HR Officer. • The ideal candidate should have proven experience managing large outsourced workforces in a fast-paced FMCG, Logistics, Manufacturing, or Warehouse environment. The candidate must be flexible to work both day and night shifts, with operational exposure being an added advantage. Key Skills • Computer literacy • Supervisory • Communication skills • Analytical • Counseling skills • Administration Personal Attributes • Proactive • Strong personality • Patient • Integrity • Confidentiality • Interpersonal relations • Able to work within tight deadlines