Customer Success Associate, Disclosure Services

Cdp Global - Latin Americamid

OtherCustomer Success Associate

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Quick Summary

Overview

Role Title: Customer Success Associate, Disclosure Services Function: Customer Success Salary: R$46,800 - R$58,510 Location: Sao Paulo Contract Type: Permanent About CDP CDP is a global non-profit that runs the world’s only independent environmental disclosure system.

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Role Title: Customer Success Associate, Disclosure Services

Function: Customer Success

Salary: R$46,800 - R$58,510

Location: Sao Paulo

Contract Type: Permanent

CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced. Visit cdp.net or follow us @CDP to find out more.

CDP’s Customer Success function is responsible for the customer experience from onboarding through to the delivery of a seamless customer journey. Customer Success delivers products and services to our customers, guiding customers through the full utilization of CDP products and ensuring customer delight and retention without over or under servicing. Customer Success has a global functional orientation, focusing on disclosers, requesters, and signatories and data licensees. The Customer Success function works closely with Sales and M&C to support the customer journey, and with Product to support the product lifecycle and input voice of the customer into product development.

The Disclosure team plays a critical role in ensuring discloser customer success. Disclosure engages and provides support to confirmed discloser customers, including enhanced disclosure support to Reporter Service members and ASPs.

Responsibilities

~1 min read

This is a hybrid role, candidates will need to live within a commutable distance of the office and be comfortable with 2 days in the office per week.

The salary banding for this role is R$46,800 - R$58,510

Please upload your CV in the application form along with a covering letter as an additional document setting out how you meet the required skills and experience for this role, which should be no more than a page. Please upload your CV in English via the application form