Behavioral Health Care Manager

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  Collaborate in overseeing the practice’s behavioral health care management program

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  Work with patients to establish trust and ensure compliance.

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  Develop a comprehensive, collaborative care plan to support the provider's treatment plan.

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  Follow-up on treatment goals including medication management, support with family members, and specific therapeutic assignments to work on between sessions.

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  Triage changes in the patient's status appropriately with the care team.

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  Crisis planning, crisis management and safety planning for patients at risk of harm or self-harm.

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  Assist with and facilitate the transition of care from inpatient and outpatient settings such as hospital, rehabilitation facilities, and crisis center to home.

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  Identify and work to resolve social determinants of health affecting each patient such as employment, transportation, advocacy, legal aid, housing, food assistance and financial aid.

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  Develop relationships with other caregivers and organizations in the community and communicate with them regarding patient needs frequently.

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  Provide individual patient or family education and self-management support that is appropriate based on the patient and health diagnoses.

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  Address, educate, and reconcile quality measures such as depression screenings or other Behavioral Health screenings used within the organization. 

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  Maintain compliance with HIPAA.

• Must be experienced in a physician’s office or equivalent combination of training and experience.

• Must have experience with medical documentation, and EMRs.

• Must have knowledge of examination, diagnostic and treatment room procedures.

• Must have knowledge of medical equipment and instruments.

• Must have knowledge of common safety hazards and precautions.

• Must be able to multi-task.

• Must be punctual, meticulous, and reliable.

• Must be able to maintain strict confidentiality.

• Must be able to stand for extended periods of time.

• Must be able to occasionally lift and carry up to 20 pounds.

• Must be a Team player (maintain respectful co-worker relationships).

• Skill in identifying and resolving problems.

• Skill in maintaining clinical quality assurance.

• Ability to interpret, adapt and apply guidelines and procedures.

• Ability to use good reasoning and judgment and react calmly in emergency situations.

• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.

• Ability to read, write and communicate effectively orally and in writing.

• Ability to maintain records and record test results.

Education:  Bachelor’s Degree

Experience: Preferred to have experience in a medical office, nursing home, or inpatient facility.  Experience in behavioral health management is preferred.

Mental and Physical Requirements: Varied activities including standing, walking, reaching, bending, and lifting.  This position requires a full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.  Must be able to use a variety of office equipment.  May require working under stressful conditions.

Conditions: Normal office and exam room environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals, and other members of the public on a regular basis. The position may cause exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment.

*Make sure to submit transfer form to supervisor prior to applying to any opening to interest. To be considered for the opening - employee apply in addition to completing the transfer form