Lead Medical Assistant - Urgent Care (Montrose)

Practice Management & Staff Development:

·         Assist with onboarding and training for all MA/CA employees.

·         Maintain staff morale. Problem solve and build a positive work culture to align with our mission and values. 

·         Perform related work as assigned to possibly include but not limited to Vaccine inventory, medical supplies inventory, oversight of proper sterilization, Prolia injections, allergy injections and visit tracking management.

·         Support and participate in the clinic 7-day-a-week operation through a regular rotation of weekend and on-call coverage.

·         Provide back up to MUC supervisor on off days.

·         Escalate non-compliance/nonresponse concerns to the MA Supervisor.

·         Attend necessary meetings and participate in CPH Strategic Committees/subcommittees as appropriate.

·         Facilitate value-based care.

·         Assist in the capture and documentation of Quality Data.

·         Maintain strict confidentiality, adhere to HIPAA guidelines and regulations.

·         Works with MA Supervisor to address daily needs or concerns.

·         Communicate to staff under the direction of the MA Supervisor of, but not limited to staff meetings, training, leadership updates and other discretionary items as provided by the MA Supervisor.

·         Assist and address any errors with coding and help facilitate resubmitting claims.

·         Assist in monthly staff meetings in conjunction with MA Supervisor.

·         Other duties as assigned.

Administrative Duties:

·         Assist MUC Supervisor with staff scheduling and timecards, ensuring accuracy.

·         Maintains Staff schedules for breaks and coverage.

·         Discuss staff coverage with Supervisor for pending requests, such as missed punches, PTO, etc

·         Provide input to MUC Supervisor for employee performance and bonus evaluations.

·         Provide input on process and procedure improvements for patient care and overall training. 

·         Learn the front desk operation as to assist with training and fill in.  Certification completion preferred, time permitting.

Public Relations:

·         Triage and handle patient complaints. Use these situations and examples to help coach Staff.  Hand off high-level situations/complaints to the MUC Supervisor.

Technology/Facility:

·         Assist Supervisor with inventory tracking and submission to the Primary Care Multisite Manager for approval including but not limited to vaccine, medical and office supply inventory.

·         Develop under the direction of the Supervisor a desired list of inventory items.

·         Help maintain office and testing equipment per manufacturer guidelines.

·         Help maintain facilities and alert the Supervisor when issues arise.

·         Strong interpersonal skills.

·         Ability to self-direct and lead others with positivity.

·         Give compassionate care and understanding to every patient.

·         Advocate for our patients when required to coordinate care.

·         Knowledge of examination, diagnostic and treatment room procedures.

·         Knowledge of medical equipment and instruments.

·         Ability to interpret, adapt, and apply guidelines and procedures.

·         Ability to communicate effectively verbally or written.

·         Ability to use good reasoning and judgement and react calmly in emergency situations.

Education: High School Diploma or equivalent. State or National Medical Assistant Certification is preferred.

Experience: Must have a minimum of 1-2 years’ experience in a physician’s office or equivalent combination of training and experience.

Mental and Physical Requirements: Varied activities including standing, walking, reaching, bending, and lifting.  This position requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.  Must be able to use a variety of office equipment.  May require working under stressful conditions.

Conditions: Normal office and exam room environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals, and other members of the public on a regular basis. The position may cause exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment.