Urgent Care Supervisor (CUC)

• Provide administrative oversight and accountability of all staff. 

• Maintain staff morale. Problem solve and build a positive work culture to align with our mission and values.

• Work in collaboration with other UC location supervisor to help streamline clinics and provide leadership support to each other.

• Support, delegate, and participate in the clinic 7-day-a-week operation through a regular rotation of weekend and on-call coverage, including monthly oversight of opening and closing procedures.

• Visit tracking and order tracking management.

  • Review daily

  • Work directly with the team on improvements

  • Escalate non-compliance/ nonresponse concerns to DCO.

• Plan monthly Staff meetings in collaboration with Director of Clinical Operations.

  • Communicate to staff items regarding, but not limited to, trainings, leadership updates and other discretionary items.

  • Attend any necessary meetings and participate in CPH strategic Committees/Subcommittees as appropriate.

  • Attend monthly Manager/Supervisors meetings.

• Maintain strict confidentiality, adhere to HIPAA guidelines and regulations.

• Oversee daily deposit reconciliation and cash management per policy.

• Maintain Inventory and Equipment Safety

  • vaccine inventory 

  • medical supplies inventory 

  • office supplies 

  • laundry service

  • Monthly safety check of equipment not limited to AED units, Autoclave, exam rooms, etc.

• Assist other locations and departments as needed for coverage and provide cross training to staff.

• Provide clinic support as MA and/or PS when short staffed to ensure continued clinical operations

• Manage, maintain and communicate monthly staffing, including Providers.

• Conduct timely staff reviews, including 1:1 sit downs.  Attend and facilitate Provider reviews and 1:1 sit downs in collaboration with CMO.

• Assist in the on-site onboarding for new employees.

• Facilitate the training schedule for new hires in collaboration with HR.

• Manage Staff and Provider scheduling and timecards, ensuring accuracy.

  • Maintain staff schedules for breaks and coverage.

  • Monitor and support staffing coverage

  • Monitor and manage employee OT

• Manage timely time off requests from all staff

• Assist with the interview process for potential candidates under the direction of HR

• Provide feedback on providers and staff to the Director of Clinical Operations.

• Provide input on process and procedure improvements for patient care and overall training to the Director of Clinical Operations.

• Ensure patient surveys are completed within the appropriate time frame.

• Triage and handle low-level patient complaints. Use these situations and examples to help coach staff. Inform the DCO of these situations at weekly meetings. Hand off high level situations/complaints to the DCO or CMO.

• Inventory tracking for office and postage supplies. 

• Maintain office equipment per manufacturer's guidelines and submit help tickets as needed.

• Maintain facilities and alert the DCO when facility issues arise.

• Submit and follow up with EHR tickets 

• Sort and distribute incoming and outgoing mail.

• Maintain clinic readiness for electronic downtime.

• Skilled in management, prioritization, problem solving, and multitasking.

• Skill in exhibiting compassion, empathy, and understanding with patients and staff.

• Knowledge of medical practice protocols related to scheduling appointments.

• Knowledge of computerized scheduling systems. 

• Knowledge of customer service principles and techniques. 

• Knowledge of medical terminology. 

• Knowledge of basic math and modern office procedures. 

• Ability to communicate calmly and clearly with patients in varying circumstances.

• Ability to maintain confidentiality regarding patient records and follow strict HIPAA regulations. 

• Ability to work effectively as a team member with physicians, medical assistants and other staff. 

• Must have, or be working towards, CPH PS certification

• RMA or CCMA strongly preferred

Education: High School Diploma or equivalent. 

Experience: Must have a minimum of 2+ years’ experience in a physician’s office or equivalent combination of training and experience. At Least 1 year in a lead position preferred.

Mental and Physical Requirements: Varied activities including standing, walking, reaching, bending and lifting.  This position requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Must be able to use a variety of office equipment.  May require working under stressful conditions.

Conditions:  Normal office and exam room environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals and other members of the public on a regular basis. The position may cause exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment. 

*Make sure to submit transfer form to supervisor prior to applying to any opening to interest. To be considered for the opening - employee apply in addition to completing the transfer form