Service Line Director

Your Daily Mission   Centauri Health Solutions is hiring a Service Line Director to lead our Disability Hearings & Appeals service line. This is a P&L-owning leadership role for someone who knows the Social Security disability process inside and out and can turn that expertise into a high-performing, client-focused operation. You'll report to a Senior Director or Vice President and lead the people, process, and financial performance of the service line — while staying close enough to the work to guide case strategy and represent Centauri with clients, vendors, and partners.   Who You Are   Bachelor's degree required 7+ years of management experience with direct P&L ownership Prior experience in Social Security disability advocacy, claims, and appeals Technical Knowledge — Disability Hearings & Appeals Working knowledge of the SSDI and SSI disability determination process Familiarity with the appeals process, including reconsideration, Administrative Law Judge (ALJ) hearings, and Appeals Council review Understanding of SSA's Listing of Impairments, medical-vocational allowance criteria, and the sequential evaluation process Familiarity with SSA program guidance (POMS, HALLEX) and how it shapes case strategy and hearing preparation Experience overseeing or working with case managers, advocates, or attorneys who prepare and present cases at hearings Understanding of Disability Determination Services (DDS) workflows and how they intersect with client operations Business & Leadership Skills Strong financial acumen: budgeting, forecasting, and variance analysis Proven people leadership: performance management, coaching, and succession planning Skilled in change management and process improvement Excellent communication and executive presence; strong negotiation skills Comfort with reporting/BI tools and data-driven decision-making   The Reality of the Role   Own P&L performance, budgeting, and financial growth for the service line Set strategy and translate it into operational plans for staffing, workflow, and growth Lead, coach, and develop Team Leaders, Service Line Managers, and front-line staff Oversee case quality, hearing outcomes, and turnaround times against SLAs Monitor performance trends and drive continuous process improvement Build and maintain relationships with clients, referral sources, and vendors Ensure the team stays current on SSA policy, regulatory, and procedural changes Represent the service line in client meetings, audits, and industry forums