Health Navigator

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

As a temporary Health Navigator, you will play a key role in our virtual day-to-day operations of our national virtual primary care practice. You will work closely with a close-knit clinical and operations team, contributing to a meaningful workplace and clinical experience supporting patients and providers within our advanced virtual primary care practice.

This role combines administrative coordination, patient communication, and light clinical navigation, ensuring patients receive seamless, timely, and high-quality care. Ideal candidates have prior Medical Assistant experience, strong communication skills, and comfort working in a fast-paced, technology-enabled environment. Excellent candidates will exemplify a passion for delivering exceptional patient experiences, building trust, and having a “no task is too big or too small” attitude.

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  Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent clinical background and/or work experience.

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  2+ years of experience in primary care, ambulatory, or virtual care setting.

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  Strong EMR experience (Athena preferred).

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  Excellent communication and organization skills.

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  Demonstrated ability to multitask and prioritize in a virtual, fast-paced environment.

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  Willingness to learn and collaborate with your team

• Spanish-speaking preferred.

• Open to travel for specific marketing or clinical events up to 2x/month

• Experience with telehealth platforms and digital patient communication tools.

• Familiarity with referral management, insurance eligibility verification, and prior authorizations.

• Knowledge of HIPAA and patient privacy best practices.

• Patient-Centered Communication: Empathetic and responsive to patient needs.

• Operational Excellence: Attention to detail and accuracy in documentation and data entry.

• Collaboration: Works effectively with clinical and operational team members.

• Adaptability: Thrives in a virtual, evolving care model.

• Accountability: Consistently meets deadlines and maintains high standards of professionalism.

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.