Business Operations Support Specialist

CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day and for an opportunity to make a huge impact and grow with a mission-driven company focused on the customer, we hope you will consider this amazing opportunity.

• Passionate – Relentless pursuit to be great, not just good enough. And we have fun doing it.

• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.

• Innovative – We believe there is always a better way. We don’t stop until we find it.

• Genuine – We do what we say, and we mean it.

The Corporate Operations Support Specialist provides administrative and operational support to the Corporate Operations team to help drive efficiency, consistency, and execution across key business processes. This role supports day-to-day operations through coordination, communication, documentation, and general administrative assistance. The position plays an important part in maintaining organized workflows, supporting cross-functional initiatives, and contributing to the overall effectiveness of corporate operations.

• →Provide day-to-day administrative and operational support to the Corporate Operations team and Corporate Operations Managers.
• →Prepare and distribute monthly service letters in a timely and accurate manner.
• →Enter and maintain acquisition-related data across internal systems and records.
• →Manage and respond to company live chat inquiries, routing questions as needed and ensuring a positive customer experience.
• →Support departmental and cross-functional projects by assisting with coordination, follow-up, documentation, and task completion.
• →Assist with implementation and ongoing support of new systems, tools, and operational processes.
• →Manage and finalize lost business accounts, ensuring records are accurate, complete, and properly closed out.
• →Create and maintain billing contracts and related documentation with a high level of accuracy.
• →Maintain organized records, files, and documentation to support operational consistency and compliance.
• →Collaborate with internal teams to support workflow efficiency and timely completion of operational tasks.
• →Perform other administrative and operational duties as assigned to support business needs.

• 2+ years of experience in an administrative, operations support, customer service, or related role preferred.
• Strong organizational skills with the ability to manage multiple tasks, prioritize work, and meet deadlines.
• High attention to detail and accuracy in data entry, documentation, and record maintenance.
• Strong written and verbal communication skills with a professional and customer-focused approach.
• Proficiency in Microsoft Office Suite and the ability to learn new systems, tools, and processes quickly.
• Ability to work independently and collaboratively across teams in a fast-paced environment.

• Available for occasional business travel, which may include nights and weekends

• Organized and detail-oriented
• Strong communication and interpersonal skills
• Dependable and able to follow through on tasks
• Able to manage multiple priorities effectively
• Adaptable and open to changing business needs
• Proactive and willing to take initiative
• Team-oriented with a customer service mindset
• Comfortable learning new systems and processes