Senior Software Engineer -Salesforce

At Cetera, we are redefining the future of technology in financial services. We operate in a fast-paced, innovation-driven environment where transparency, ownership, and measurable outcomes are at the core of everything we do.

We are seeking a hands-on Senior Salesforce Engineer to play a critical role in advancing our contact center and wealth management platforms. This is an opportunity for a technical leader who thrives in building scalable solutions, driving delivery, and leveraging emerging technologies such as AI to enhance advisor and client experiences.

•    Design, develop, and implement scalable Salesforce solutions across Service Cloud and Experience Cloud
•    Build robust applications using Apex, Lightning Web Components (LWC), APIs, and integration frameworks
•    Deliver solutions supporting omnichannel contact center capabilities, including: 
     •    Voice and call center integrations
     •    Live chat and digital engagement
     •    Email-to-case and case management workflows
     •    Agentic AI capabilities 
•    Lead end-to-end delivery from discovery through deployment
•    Drive technical design, architecture decisions, and solution strategy
•    Ensure production stability, performance, and issue resolution
•    Own release planning, including after-hours deployments when needed
•    Collaborate with Product, Architecture, and cross-functional teams to deliver business outcomes
•    Mentor engineers and promote best practices in code quality, CI/CD, and development standards
•    Drive innovation by incorporating AI-driven and agentic capabilities (e.g., Agentforce, AWS Bedrock)
•    Identify opportunities to enhance advisor and client experiences through automation and intelligent insights
•    Partner with vendors and third-party providers to deliver scalable, high-quality solutions

•    7+ years of software development experience, including Salesforce development
•    Strong expertise in Apex, LWC, Salesforce platform capabilities, and integrations
•    Experience working in contact center or omnichannel environments (voice, chat, case management)
•    Proven ability to lead projects, drive decisions, and own end-to-end outcomes
•    Experience delivering solutions in Agile environments
•    Exposure to cloud technologies (AWS preferred) and modern architectures
•    Strong problem-solving, communication, and stakeholder management skills
•    A proactive mindset with a passion for innovation, AI, and continuous improvement