Customer Retention & Recovery Specialist

Are you competitive, motivated, and looking for a career with unlimited financial upside? Join a fast-paced team where your hard work directly impacts your earning potential and career growth. We’re looking for confident communicators who thrive in a performance-driven environment and are excited by the opportunity to build a rewarding career with uncapped commissions.

As a Retention Specialist, you’ll work directly with merchants to resolve past-due balances, negotiate payment solutions, and help maintain strong client relationships. If you’re resilient, persuasive, and comfortable handling high-volume calls, this is an opportunity to turn your ambition into real financial success.

• →Contact merchants regarding past-due accounts through inbound and outbound calls
• →Negotiate payment arrangements and settlement options
• →Follow up consistently on delinquent accounts to drive resolution
• →Build rapport while maintaining professionalism and empathy
• →Meet and exceed individual performance goals in a results-oriented environment

• Spanish speaking a plus
• Prior collections or sales experience a plus
• Strong verbal communication and listening skills
• Experience negotiating payment plans or settlements
• Ability to navigate difficult conversations
• Comfortable making 50-100+ calls per day
• Competitive mindset and ability to handle pressure