Outreach & Housing Advocate

The role of the Outreach & Housing Advocate is to provide non-judgmental support, validations, encouragement and acknowledgement of strengths for all individuals who seek our services.  The advocate gathers information about the family to utilize in developing plans with the family members in reference to domestic violence, teen dating violence, financial empowerment, and housing. The advocate utilizes motivational interviewing techniques and problem solving. Facilitates groups, discusses safety, and maintains client records. 

The following is a summary of the essential functions of the job.  The employee may perform other duties, both essential and non-essential, not mentioned below; and specific responsibilities may change from time to time.

• Provide case management for housing, community, and shelter clients.
• Meetings with clients that include but not limited to defining goals both long and short term, helping clients to locate resources needed, identifying barriers as they arrive and options to resolve the barriers.
• Maintain regular attendance.
• Develop a rapport that supports the clients’ freedom of choice.
• Assist clients in identifying safety concerns, establishing a home, personal growth and emotional needs.
• Complete monthly assessments and reporting/data as required for department.
• Advocate will maintain record of funds clients receive through this program.
• Advocate will facilitate group workshops and discussions on topics such as Intimate Partner Violence, Financial Empowerment, Teen Dating Violence, Trauma-Informed Parenting Understanding and Expressing Feelings, Getting Along with Others, etc.
• Advocate will be responsible for answering crisis calls and responding to walk-ins who are in crisis.
• Advocate will establish community partnerships and attend meetings with local service providers.
• Ability to work flexible hours as needed (i.e. special events, etc).
• Willingness to drive 15-passenger van (if needed).
• Potential for hybrid work schedule.
• Other duties as assigned.

Knowledge, Skills, and Abilities Needed:

Proficient in Motivational Interviewing techniques.

Ability to communicate effectively orally and in writing.

Ability to handle crisis situations in a calm & deliberate manner.

Familiarity with community resources and service providers

Knowledge of the basic dynamics of domestic violence and crisis intervention techniques

Organizational, problem-solving and conflict resolution skills

Knowledge of trauma informed care

Ability to work with a diverse group of children and their parents.

Education and Formal Training:

Degree in Social Services field, Counseling, Women’s Studies, Human Services or Psychology.

Work Experience:

Minimum 2 years’ experience in a social service agency working around issues of poverty and homelessness as it relates to domestic violence.