Senior Atlassian Integration / Connectors Expert

Role Overview

We are looking for an experienced Atlassian Integration Expert to design and implement integrations between BMC Remedy (Smart IT) and Jira Cloud.

Responsibilities

• Analyze existing ITSM processes and ticket workflows between BMC Remedy and Jira Cloud.
• Gather requirements and define the required connector functionality.
• Design technical interfaces, data models, field mappings and triggers.
• Develop and implement the Jira connector for BMC Remedy.
• Perform integration testing and quality assurance.
• Support rollout and go-live.
• Create technical documentation and administration guidelines.
• Train ITSM and Jira administration teams.
• Support and further develop the connector.

Requirements

• Proven hands-on experience with Jira Cloud and Atlassian integrations.
• Experience integrating Jira with BMC Remedy / Smart IT or comparable ITSM platforms.
• Knowledge of APIs, interfaces, workflows and data mappings.
• Experience with integration testing and connector development.
• Strong communication and documentation skills.
• Fluent German and English.
• Automotive experience is a plus.

Important: Practical project experience is mandatory; theoretical knowledge alone is not sufficient.