Senior Manager, Professional Services

We’re looking for a Senior Manager of Professional Services to lead delivery for a portion of the Enterprise segment within the Professional Services organization. In this role, you’ll be responsible for driving high-quality implementations, consulting engagements, and advisory services that help customers successfully adopt Chainguard solutions.

You’ll lead and develop a team of Solutions Architects while ensuring service delivery is predictable, scalable, and focused on measurable customer outcomes. This role combines operational leadership, customer empathy, and strong business acumen to support customer success, revenue growth, and long-term retention.

• Own end-to-end Professional Services delivery for your assigned Enterprise segment.

• Ensure successful onboarding, implementation, advisory, and expansion engagements.

• Drive consistent execution of delivery methodologies, quality standards, and documentation practices.

• Monitor and improve segment-level KPIs such as utilization, on-time delivery, and customer satisfaction.

• Serve as an escalation point for complex or at-risk customer engagements.

• Lead, mentor, and grow a team of Solutions Architects, fostering a culture of accountability, collaboration, and customer focus.

• Establish clear performance expectations and support ongoing coaching and professional development.

• Develop career growth and succession plans for team members.

• Partner with Professional Services leadership on hiring and capacity planning.

• Execute on the Professional Services strategy to deliver consistent, high-quality engagements.

• Improve operational processes to increase efficiency, scalability, and predictability.

• Standardize delivery methodologies, tools, templates, and best practices across engagements.

• Collaborate closely with Sales, Customer Success, Product, Engineering, and Support to ensure a seamless customer experience.

• Support pre-sales engagements for strategic or complex opportunities within your segment.

• Provide customer feedback that informs product development and services improvements.

• Partner with PS leadership to evolve services packaging and pricing models.

• Ensure customers achieve defined business outcomes through services engagements.

• Identify and support expansion opportunities in partnership with Sales and Customer Success.

• Proactively manage escalations and mitigate delivery risk.

• Capture customer insights to help improve both product capabilities and services delivery.

• 7+ years of experience in Professional Services, Consulting, Customer Success, or a related field.

• 2+ years of leadership experience managing delivery teams or the day-to-day Professional Services operations for a customer segment.

• Technical background in cybersecurity, DevOps, software engineering, or a related field.

• Strong project or program management capabilities.

• Experience working cross-functionally in a high-growth technology environment.

• Excellent communication skills with the ability to engage both technical and executive stakeholders.

We are a remote-friendly company, but this role must be based in the United States.

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

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