Product Manager

ChargerHelp! Inc., a California-based tech company, offers impactful solutions that power-up the EV ecosystem by providing Reliability as a Service (RaaS), data-driven insights via our EMPWR platform. We pride ourselves on being a trusted partner within our industry. 

In the EVSE landscape, we're not just solving a challenge; we're driving the charge towards a sustainable future. Our mission is crystal clear: maximizing EV charging station uptime to unlock the full potential of mass EV adoption. Through innovation, integrity, and an unwavering commitment to quality and safety, we foster a culture of excellence and trust. If you join us you’ll be part of a dynamic team that’s leading EV reliability. Together, we're not just changing the industry; we’re helping shape the future of transportation and environmental sustainability.

ChargerHelp is seeking an execution-focused Product Manager to own the day-to-day heartbeat of our product: the roadmap, the backlog, the PRDs, and the cross-functional coordination that turns vision into shipped software.

Our CEO leads product strategy and direction. Your job is to make that direction real, sequencing it into a clear, prioritized roadmap, writing tight specifications, keeping engineering unblocked, and ensuring every team that touches the product (Sales, Customer Success, Operations, Field Services) knows what's coming, when, and why.

• Translate the CEO's product direction into a clear, sequenced, quarterly roadmap across software, diagnostics, field enablement, and data products.

• Maintain and communicate the roadmap to all stakeholders: Engineering, Sales, Customer Success, Operations, and executive leadership.

• Apply prioritization frameworks to ensure transparent, data-informed sequencing decisions.

• Manage the backlog end-to-end: grooming, sprint planning, and ensuring engineering always has a clear, unambiguous queue.

• Balance investment across new features, platform improvements, and technical debt in collaboration with engineering leadership.

• Write precise, complete PRDs and user stories with clear acceptance criteria, edge cases, and success metrics for every feature shipped.

• Lead product discovery: customer interviews, usability sessions, field technician feedback and convert insights directly into requirements.

• Partner daily with engineering to clarify scope, resolve ambiguity, and keep delivery on track without creating process overhead.

• Own the full product lifecycle from concept through launch, iteration, and deprecation.

• Define and track product health metrics: uptime, diagnostic accuracy, feature adoption, and operational workflow efficiency.

• Serve as the connective tissue between Engineering, Operations, Sales, Customer Success, and Field Services — ensuring everyone knows what's shipping and when.

• Coordinate product launches end-to-end: release notes, enablement materials, Sales and CS briefings, and customer communications.

• Facilitate weekly product reviews with engineering and bi-weekly roadmap syncs with the executive team.

• Identify and surface cross-functional risks early - technical, operational, and timeline so they can be resolved before they block delivery.

• Conduct continuous customer discovery across charging networks, site hosts, utilities, and field technicians to keep requirements grounded in operational reality.

• Monitor the competitive landscape and surface relevant market shifts, regulatory changes, or technology trends that should influence roadmap priorities.

• Provide Sales and Customer Success with product positioning support, FAQs, and competitive talking points aligned to the current roadmap.

• Track product usage, uptime metrics, and diagnostic performance ensuring teams have visibility into whether what we're shipping is working.

• Design and run pilots and lighthouse programs to validate product decisions before broad rollout.

• Use data to inform prioritization, measure feature health, and drive continuous improvement cycles.

• Maintain awareness of EV charging industry standards, cybersecurity requirements, privacy regulations, and accessibility guidelines as they affect product decisions.

• Flag product risk (technical, regulatory, and operational) early and ensure they are surfaced to the CEO and engineering leadership.

• Support build-vs-buy evaluation with structured research and recommendation framing.

• Serve as the connective force between Engineering, Operations, Sales, Partnerships, Customer Success, and Finance.

• Facilitate alignment around outcomes, timelines, and responsibilities.

• Establish scalable processes that support transparent communication and cross-functional execution.

• Prepare product updates and roadmap communications for the executive team.