Payroll Manager

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

The Payroll Manager will support Charlie Health’s growing population of employees and contractors throughout the United States. In this role, you’ll be responsible for creating a seamless, accurate, and timely payroll process, with a focus on improving accuracy and efficiency. Seated within our People Operations team, the Payroll Manager will establish processes to ensure regular auditing of all pay-related processes, including local / state / federal taxation, benefit withholding, retirement contributions and compliance, timekeeping, and more.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.

• →Responsible for overseeing biweekly and bimonthly payroll and off-cycle payment processes for all employees and independent contractors
• →Oversee the continued development and maintenance of UKG Pro HRIS and Payroll system, ensuring that it meets the needs or the organization
• →Ensure all internal payroll procedures are compliant, accurate, and well-documented
• →Oversee the auditing and reconciliation of all payroll data, proactively identifying and resolving discrepancies as they occur
• →Partner closely with internal stakeholders – especially Finance, IT, People Ops, and our Care teams – to provide accurate reporting
• →Oversee and modify the timekeeping system to support ease of use, state and local requirements, and organizational objectives
• →Manage all pay-related SOPs, developing procedural documentation and supporting end-user training in partnership with our Learning team
• →Be the subject matter expert on a wide range of pay-related topics, including:
• →Payroll compliance in a multi-state, highly-distributed environment;
• →Wage garnishment
• →401k best practices and reconciliations
• →UKG Workforce Management timekeeping
• →Support regular audits of payroll controls, processes, data, and operations
• →Manage and develop a Payroll Specialist

• At least 7+ years of in-depth payroll experience in a multi-state, multi-location environment, with at least 3+ years in a Manager role
• Subject matter expertise regarding UKG Payroll and Workforce Management 
• Significant knowledge of multi-state payroll and tax considerations, especially Wage & Hour considerations for our remote, hourly workforce
• Demonstrated hands-on experience with time and attendance, payroll processing, year-end closing, audit, benefits administration and reconciliation, and reporting
• Excellent interpersonal and communication skills, with the desire to build a Payroll Function that partners closely with front-line employees and promotes clear, timely communications
• Ability to maintain a high level of confidentiality
• Experience with Workday and/or HCM implementation is a plus

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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