Guest Experience Specialist - Temporary Position

Temporary Guest Experience Specialist Agent | Salish Lodge & Spa   This is a temporary position anticipated to begin June 2026 and continue through August 22, 2026. Please note that the end date may be modified based on business levels and operational needs.   Wanderlust at heart? Make travel dreams come true every day. Lead with your enthusiasm; connecting each guest to the trip of their dreams. You are the multitasking whiz responsible for responding to inquiries and assisting guests in making hotel, lodging, dining, and spa reservations. Your skilled use of sales and suggestive selling techniques, combined with your genuine passion for creating incredible experiences for guests, drives occupancy and revenue increases. Reservationists directly support the Front Office Team and Sales & Marketing Team with group bookings, VIP reservations and more.   Let’s start off with the most important part - what’s in it for you: The Perks *Eligibility of perks is dependent upon job status Hourly pay rate: $22 Get Paid Daily (Make any day payday) Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!) Values-Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Online Learning Platform to Help You Develop! Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What you’ll do: The Brass Tacks Operates the PBX equipment by answering incoming calls, assisting outgoing calls, responding to emails and chat inquiries from guests Assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa. Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue. Maintains confidentiality of all guest information and pertinent hotel data. Keeps accurate and complete records of reservations, messages and other required information. Assists fellow Front Office, Spa & Dining team members when possible and appropriate. Work a rotating schedule based on business needs with hybrid capability Washington state residency required with ability to work on property weekly The Nitty Gritty Minimum 1 year customer service experience preferred Previous PBX/Multi-line phone experience in hospitality strongly preferred Strong verbal & written communication skills required Native American / Alaskan Native preference applies under applicable TERO requirements Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.